Manager, Human Resources, Training, New Hire

Lauren Ashley Powers

****************@*****.*** *1 Wingcup Way Simpsonville, SC 29680 229-***-****

Objectives

Experienced general manager in a successful and established business seeks a challenging management position to apply lean management, problem-solving, continuous improvement, operations management and process improvement skills to oversee a team of professionals in a thriving industry.

Education

Berrien High School

June 2010 Diploma

Experience

Carvana LLC Greenville, SC

Field Customer Advocate February 2018-August 2020

• Brand Ambassador, Field advocates are usually the first face to face interaction that the customer has. Responsibilities include; providing an amazing experience for each delivery, going above and beyond to celebrate the customers purchase, birthdays, anniversary etc., professionally representing and educating customers about Carvana. Most importantly promote Carvana’s values through action and behavior.

• Owning responsibility for safe practices regarding driving the inventory and the delivery haulers. This includes ensuring that the haulers are always up to date on service, completing a full inspection of the hauler before and after every trip, correcting and documenting any issues, and following the DOT expectations when driving.

• Working both independently and with a team in a fast paced environment. Advocates must be able to resolve issues and use critical thinking to ensure an effortless experience for the customer while completing deliveries and responsibilities. Creative and critical thinking is required to ensure that the team can be efficient.

• Follow state laws in regards to sale of vehicles, registration, and notarizing paperwork.

• Complete registration paperwork and follow up concerns in a timely manner to ensure the customer has an effortless experience.

• Planned and organized a volunteer event for our team to help our community. We volunteered and built a positive relationship with the Greenville Humane Society

• Planned and organized multiple marketing events to promote Carvana, with local businesses.

Rail Line Brewery Simpsonville, SC

Bar Tender May 2018- May 2019

• Engaged in small talk and jokes with customers to establish rapport and ensure they are repeat customers

• Took food and drink orders at the bar and recommended pairings.

• Educated myself on different styles of beer and flavor profiles to be able to recommend beers to fit each customers taste.

Convergys Valdosta, GA

Team Leader October 2013- October 2017

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach and develop direct reports on their performance on a regular basis to ensure performance metrics are achieved

• Identify performance related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Convergys values through both behavior and attitude, including being an advocate for team members

Publix Supermarkets Valdosta, GA

Cashier/Seafood Clerk July 2012 – October 2013

Provide premier customer service every day to every customer

Creating display cases that showcase high-quality products in an appealing manner

Counting and recording merchandise for inventory purposes

Updating weekly prices and labeling merchandise, including changing the price markers on displays

Rotating product and discarding any out of date items

Following and encouraging other team members to follow, all health, safety and sanitation guidelines

Loading and unloading pallets and trucks with incoming items to be stocked in the Seafood Department

Keeping the department clean and safe for both coworkers and customers

Proficient computer skills

Judson and Rebecca Brewer M.D. Bloomington, IN

Office/Lab aid, July 2011 – March 2012

Assist medical practitioners in the preparation and mixing of formulas, washing and sterilizing equipment, and keeping the laboratory organized.

Keep administrative and clerical work associated with the lab to include ordering supplies, keeping records and scheduling.

Competence in phlebotomy and medical terminology

The Brick House Spangdahlem AFB, Germany

Recreation Aid, June 2010-July 2011

Assist director of recreation and recreation specialist in planning recreation activities designed to meet individual needs and interests, according to established standards

Implement recreation programs, without direct supervision

Organize and obtain supplies and equipment as requested

Assist recreation specialists as needed

Set up program area as needed

Greet residents and inform them of program and destination

Encourage residents to attend programs

Be familiar with established emergency procedures

Be alert to environmental safety hazards, wet floors, faulty equipment and report immediately to supervisor

Attend all staff meetings and in-services as scheduled

Skills

Ability to work alone or in a team structure

Ability to solve problems and make decisions

Ability to prioritize and organized

Versatile, Eager to learn, Passionate, and Ambitious

Computer proficient

Competence in Office programs

Ability to work efficiently in a fast paced environment

Contact this candidate