Administrative Assistant Office

Veronica Bejarano

**** * ***** **** ********, AZ 85353, 602-***-**** *************@*****.***

Objective: To utilize my professional experience and training in an increasingly challenging position that will utilize my skills and hardworking ability to benefit my employer and be of service to others.

Summary of Qualifications:

Bilingual: Strong communication skills in both English and Spanish, ability to provide a variety of tasks in case management and provision of direct and indirect assistance to families, children and adults in programs of social services, while giving efficient customer service.

Work Experience:

Department of Economic Security May 2005 - Current Public Service Evaluator III, State of Arizona

Responsible to make eligibility determinations for public assistance (Nutritional Assistance, TANF Temporary Assistance for Needy Families, and Medical Assistance AHCCCS) Conduct Interviews, request verification of data needed to determine entitlement, research case records, communicate with the community, business, medical, and other jurisdictional representatives to provide and gain information, resolve questions and issues, assist in training and provide technical assistance to coworkers. Have served as Office/Unit lead back up for the supervisor; administer a variety of tasks such as monitoring and completing alerts sent by management. Along with performing the above tasks on a daily basis I also am responsible for interviewing applicants for public assistance in a timely manner using AIMBIG, policy broadcasts, and local office procedures and maintaining at or above 95% timeliness and accuracy.

Department of Economic Security (Jobs) August 2001- May 2005 Administrative Assistant

Performed queries in multiple databases, translate to Spanish speaking clients, assign vouchers to appropriate officials, ran voucher tracking logs for monthly reports, prepared case files and scheduled appointments for case management, assisted in reassuring manner step by step to solve application issues, processed incoming and outgoing mail, managed voicemail, e-mails and faxes, maintained high level of confidentiality, composed monthly reports and referrals, produces letters for mass mailings, prepared presentations on Power Point for the Director, organized all business travel for the department administered training and seminars in policy and procedures and performed additional tasks as needed.

Arizona Health Care Cost Containment Systems (AHCCCS) March 1997-August 2001

Eligibility Interviewer II

Managed an active caseload of more than 200 clients in a accurate and timely manner, coordinated intakes by determining financial eligibility, enforcing policies put into effect by State and Federal reform, worked closely with all adjoining agencies via e-mail, telephone and fax with professionalism, operated LEDS and AZTECS systems for input and retrieval of information, developed charts and reports for daily process, translated to Spanish speaking clients, created presentations on agency services and programs, administered a variety of tasks such as monitoring and completing training in policy and procedures, case management, time management .

Education:

Grand Canyon University 2012-2013

Phoenix, Arizona

Sociology

Eastern Arizona College 2001-2003

Thatcher, Arizona

Office Management, Associate Degree May 2003

Chicanos Por La Causa 1996-1997

Phoenix, Arizona

Computer Information Specialist, Certificate 1997

Carl Hayden High School 1988-1991

Phoenix, Arizona

Computer Information Systems/ General Studies, Diploma

References available upon request

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