Front Office Employee Relations

Joseph Paolo M. Ballesteros

adgxk3@r.postjobfree.com

Objective

To be able to utilize & enhance my skills and knowledge in Customer Relations and be an industry leader in the future.

Background

I am a graduate from the De La Salle – College of St. Benilde. I have a degree in Hotel, Restaurant and Institution Management and one of the courses I have taken is Events Planning. I am also a participant in our school’s Young Hotelier’s Exposition, both as a member and a participant.

Qualifications & Skills

Computer skills: Typing, copy/fax

Computer Programs: Microsoft Office

Industry specific programs: Opera – Basic, Infrasys, Table Management System

Languages Spoken: Filipino (Tagalog)- Fluent, English- Fluent

Other skills: Multi-tasking, customer care and service

Education

2006 - 2009

De La Salle-College of Saint Benilde, Manila, Philippines

B.S. Hotel, Restaurant & Institution Management

Concentration: Hospitality Management

Courses Taken: HACCP, Principles of Tourism, Personality Development in the Hospitality Industry, Principles of Management, Accounting and Financial Management, Travel and Tourism Management, Front Office Operations, Food Service Systems, Professional Housekeeping, Facilities Design and Building Engineering Systems, Principles of Menu Planning and Food Production,, Marketing Management, Bar Management, Institutional Purchasing, Human Resources Management, Cost Control and Analysis, Information for the Hospitality Industry, Legal Aspects of the Hospitality Industry, Incentive Marketing, Convention Management; Entrepreneurship, Franchising and Small Business Management

Experience

28/10/2016-30/04/2020

03/10/2013-21/10/2016

11/01/10-04/25/11

5/04/10-10/25/10

04/25/10-05/01/10

08/01/09-08/31/09

07/01/09-07/31/09

08/01/09-08/31/09

Awards & Recognitions

2006- 2009

2009

2008

Host/Service Attendant

Bread Street Kitchen, Adrft

2 Bayfront Avenue, 01 - 81 Marina Bay Sands, 018956, Singapore

Answer Inquiries through E-mail and Phone Calls

Provide Information, Serve and Entertain guests

Food and Beverage Executive

Food and Beverage Department – Café Brio’s (2013-2015)/Food Capital (01/06/2016-21/10/2016)

392 Havelock Road 169663, Singapore

Answer Inquiries through E-mail and Phone Calls

Provide Information, Serve and Entertain guests

Follow-up information regarding current and existing promotions

Liaising with Finance with regards to billing issues, Cost Control for inter-departmental transfer

Hotel Intern

Housekeeping, Banquets (Food and Beverage), Marriott Lancaster

25 South Queen Street, Lancaster 17603, Pennsylvania, United States of America

Maintain the cleanliness of the hotel establishment

Linen Attendant Duties

Check, inspect and update room status

Coffee Break Server

Front Office, Grand Hotel

286 Grand Ave, Mackinac Island 49757, Michigan, United States of America

Set-up breaks needed for different functions

Provide information to guests

Assist in the dining room

Filing of Event Orders

Telephone Operator

Front Office, Grand Hotel

286 Grand Ave, Mackinac Island 49757, Michigan, United States of America

Transfer phone calls

Page managers

Provide information to guests

Employee Relations/Secretary’s Assistant

Human Resources, Edsa Shangri-La

1 Garden Way, Ortigas Center, Mandaluyong City 1650, Manila Philippines

Routing of Documents (Memorandum, Confidential Files)

Photocopying of Documents

Participation in Special Activities

Running Errands

Pastry Staff

Pastry Kitchen, Edsa Shangri-La

1 Garden Way, Ortigas Center, Mandaluyong City 1650, Manila Philippines

Preparation of Baked Goods

Assisted in Baking Pastries and Breads

Assisted in the Pastry Buffet Set-up

Preparation of baking mixtures

Cafeteria Staff

Café Eslaw, Edsa Shangri-La,

1 Garden Way, Ortigas Center, Mandaluyong City 1650, Manila Philippines

Food Portioning

Food Control and Greeting Employees

Preparation for the Next Meal Period

Replenishment of Depleted Food Stocks

Dean’s List

Cum Laude

Cumulative Grade Point Average: 3.459

Award given to students who have reached a Cumulative Grade Point Average of at least 3.400

Award of Recognition

Young Hotelier’s Exposition, De La Salle – College of St. Benilde

Award given to students who have participated as a member of the Young Hotelier’s Exposition for three consecutive terms

Travelogue

21st Young Hotelier’s Exposition, De La Salle – College of St. Benilde

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