Sales Manager

Afshan Bano

**** ****** **. ****** ** *****

Cell Phone: 404-***-****

***********@*******.***

Professional Objective

Energetic and enthusiastic sales professional seeking a management position, where I can utilize 20 years of experience in retail sales management and contribute my leadership and interpersonal skills to the benefit of the organization. Core Competencies and Professional Strengths

• Articulate and persuasive, easily interact with clients, and associated professionals.

• Resilient self-starter with proven leadership ability.

• Business Champion

• Situational leadership

• Time Management

• Demonstrated ability to mentor and peer coach

• Thrive on new challenges

• Knowledge of security & safety Compliance

• Computer literate and highly organized

PROFESSIONAL EXPERIENCE

SunTrust Bank, Buford, GA

Branch Manager (January 2014- December-2019)

• Responsible for driving branch results with strong individual sales performance.

• Responsible for direction, leadership and execution of superior service and sales behaviors and activities by the entire team in order to meet/exceed 100% of branch sales goals.

• Also responsible for maintaining an operationally efficient and compliant branch through internal controls, operational procedures and risk management policies.

• Conducted outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships. SunTrust Bank, Buford, GA (November 2007 –January 2014) Licensed Personal Banker IV

• Responsible for managing a premier household customer portfolio

• Responsible for cross-selling products through outbound calling with the goal of acquiring 100% of the customers financial Service business

• Consistently met quarterly goals by generating business through direct marketing, cross-selling and outbound calls.

• Responsible for maintaining updated forms, legal disclosures, notifications, and signs to meet regulatory, legal and policy standards of SunTrust bank.

• Manage existing client relationships to identify future needs and refer to appropriate financial partners.

• Winner of the 2013 prestigious Platinum Excellence Award with a trip to a Miami, Florida. M & T Bank, Germantown, MD

Branch Sales Associate (November 2003– December 2005)

• Responsible for managing and building customers in a book of business

• Growth and management of existing account base, cold-call lead generation, referral and “warm” call-in inquiry follow-up.

• Demonstrated expertise in strategic selling, customer retention, and one-on-one relationship building.

• Provide adequate oversight, training and leadership in a mentor program to ensure new hire bankers reach their potential at sales and service.

• Proven ability to meet and exceed goals and received numerous bonuses and awards

• Conducted sales meetings and huddles to keep the team abreast of new products. Chevy Chase Bank, Frederick, MD (June 1997- May 2003) Assistant Manager

• Responsibilities include managing retail sales and service functions. The primary goal is to serve the customers' total financial service needs resulting in greater market share, wallet share and profitability.

• Responsible for Creating, training and coaching a successful sales team through the development of staff as a competitive advantage.

• Developed and administered budgets, business development goals and objectives, staffing models, schedules and performance standards.

• Responsible for effective staff salary administration and rewards. Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards. EDUCATION AND SKILLS

Bachelor of Science- Osmania University Hyderabad, India Licenses-Life and Health

Microsoft Windows, MS Word, Excel, Access, PowerPoint, and MS outlook

Contact this candidate