Customer Service, project assistant, advocate
Resume:
COLUMBUS, OH *****
**********@*****.***
Kourtney McIntosh
SKILLS
●Excellent attention to detail and accuracy.
●Able to successfully work in a changing environment.
●Accurately assess a situation, identify and resolve customer problems.
●Able to diffuse an upset customer and/or an intense situation.
●Self motivation with superior communication skills, written and verbal.
EXPERIENCE
Mitsubishi International Food Ingredients
April 2019- Present
●Directly handle all customer interactions regarding all aspects of their orders
●Resolve and process customer complaints
●Manage customer inventories / floor stock agreements
●Maintain monthly and daily Key Performance Indicators
●Coordinate customer transactions with Production / Warehouse Staff
●Initiate Invoices and perform final check of invoices before sending
Sarnova, Dublin, OH— Customer Service Representative
October 2017- April 2019
●Accurately Process orders received by mail, telephone, e-mail, or fax
●Interact with internal and assist in any other areas of the company as requested by management
●Research and resolve inquiries and issues to the customer’s satisfaction.
●Explain products and services and perform basic product research upon request.
Allstate, Columbus, OH Insurance Agent
July 2017 - October 2017
Safelite Solutions, Columbus, OH Recruiting Assistant
September 2016- July 2017
Safelite Solutions, Columbus, OH Customer Claims Rep.
March 2015-July 2017
EDUCATION
Columbus State Community College— Associates of Art
Columbus, OH
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