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IT Technical Support Engineer

Location:
Quezon, Philippines
Posted:
October 13, 2020

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Resume:

SHAUN MICHAEL P. CONCHA

** ***.****** ********** ****** City

***-**-**/091********

adgxgi@r.postjobfree.com

Seeking a challenging career in a fast-growing organization which provides challenging work environment and allows me to utilize my technical skills and abilities in the field of Information Technology.

WORK EXPERIENCE

FBM Technology Solution Inc. July 20, 2018 – January 06, 2020

Site/Field Technician Engineer

- Provide Services and Assessment of Hardware and Software Troubleshooting related on E-bingo Machines Problems

- Provide Installation of E-Bingo Machines On-Site (Installation of Server/Network using router to switch and switch to machines)

- Provide Assistance to E-Bingo Staff On-Call or On-Site due to E-bingo Machines related Problem

Quezon City Police District November 9, 2017 – February 15, 2018

Intern 486Hrs

Technical Support

- Provide Services and Assessment of Hardware and Software Troubleshooting

- Provide Installation of Computer and Network (OS, PC, Network Installation)

- Provide Support to Company and Ensured the Maintenance of the Computer, Printer and Network

EDUCATION

University of the East 2014 - 2018

Bachelor of Science in Information Technology

Balingasa High School 2010 - 2014

Secondary Education

SKILLS

●Provide Installation On-Site (Installation of Electronic Machines connected to OS Server using UTP Cable from Router to Switch, Switch to Machines and IP Addresses)

●Provide Services/Assessment Support and Maintenance related on Technical Problems On-Site

●Proficient in Hardware and Software Troubleshooting (Server Installation/Troubleshooting, OS Installation (window7 and 10), Remote Desktop Management, PC’s, Laptop and Printers Troubleshooting)

●Proficient in Network Troubleshooting/Set up (Lan/UTP Cabling Installation, Network Setup)

●Proficient in IP addressing (IPv4, IPv6, DHCP, Subnetting)

●Basic Knowledge in Electronics (Conduct Wires/Connections Troubleshooting on Electronic Machines)

●Basic knowledge in Regression Testing, UI Testing, Functionality Testing, Test Planning, Test Case/Script Creation and Execution, Defect and Bug Discovery.

●Average knowledge in Programming (Java, C++, C#, Visual Basic, PHP)

●Average knowledge in Database Management System (MySQL, Microsoft SQL)

●Knowledgeable on using Photo and Video Editing applications (Adobe Photoshop, Adobe Premiere)

●Knowledgeable on using Microsoft Office Tools (Word, Excel)

●Prioritizes time management for the tasks assigned

●Willing to learn and adapt to changes in the work environment

●Good communication skills – verbal and written.

SEMINARS / TRAININGS ATTENDED

Computer System Servicing April 06, 2017

Technical Education and Skills Development Authority (TESDA),

Ermita, Manila

Network Security September 22, 2017

University of the East (Manila)

Quality Assurance on Web – based System September 22, 2017

University of the East (Manila)

GIT Versioning Control System September 20, 2017

University of the East (Manila)

2017 Lego Robotics Workshop September 18, 2017

University of the East (Manila)

PERSONAL BACKGROUND

Age: 21 Citizenship: Filipino

Gender: Male Height: 5`5

Marital Status: Single Weight: 57

CHARACTER REFERENCES

Anjeanette B. Galvez

Software Engineer, Zigzagmedia Inc.

097********

Norjema M. Aleeman

Software Engineer, Accenture Inc.

091*******



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