Contact

563-***-**** (Mobile)

adgxgg@r.postjobfree.com

www.linkedin.com/in/nathanbirkett

(LinkedIn)

Top Skills

Security+

Army

Security

Certifications

Professional Diploma in Leadership

& Management

Nathan Birkett

Int Analyst for Aegon

Cedar Rapids, Iowa Area

Summary

COMPUTER TECHNICIAN SKILLED AT WINDOW SERVER

REPAIR, MAINTENANCE AND SUPPORT: Repair and maintain servers providing timely solutions and enhancing availability. I have a talent for quickly mastering technology, communicating with all levels across a business, and providing outstanding customer service. Handle sensitive, confidential records, maintaining strict privacy. Flexible and versatile, maintaining composure under pressure. Thrive in fast-paced timeline driven environments. Excellent team-building skills and motivated to exceed business goals. I am pursuing opportunities in the Computer Information Technology field and continue to further my knowledge. Technical Skills and Specialties include:

Leadership Training

HTML

Intermediate Computer Troubleshooting

SQL & DataBase knowledge

Lotus notes familiarity

MS Office proficient

Customer Service

Networking experience

Windows Server 2003, 2008, and 2012 experience

Powershell Knowledge

Professional Presentations

Experience setting up and configuring Servers

Windows 7 familiarity

VMWare Experience

Please contact me at adgxgg@r.postjobfree.com

Experience

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Randstad USA

Int Analyst for Aegon

March 2019 - Present

Cedar Rapids, Iowa

-Maintenance of core Desktop infrastructure applications and systems (SCCM, App-Portal, GPO Administration, etc)

-Lead collaboration with first/second level teams, 3rd party, and vendor support teams, to resolve complex, cross functional issues with little to no guidance.

-Installation and troubleshooting of desktop applications

-Troubleshoot issues to root cause and implement solutions to prevent future issues

-Participate and represent Workforce in large scale projects & initiatives as necessary

-Participate in on-call rotation

Nordstrom

IT Support Technician II

August 2015 - March 2019 (3 years 8 months)

Cedar Rapids, Iowa Area

Cedar Rapids IA

- Provide first line support for all information technology issues and problems.

- Performs hands-on fixes at the desktop level, including Install/configure and support desktop hardware/software and peripheral components.

- Act as liaison between end users and tier 3 support team.

- Own and manage issue through resolution, working with end users and various business functions.

- Respond to and resolve IT service requests via phone, email, remotely and in person.

- Familiarity with Microsoft Office 365 cloud base services.

- Experience with Active Directory and MS Exchange.

- Experience with Windows desktop and server technologies.

- Experience with Cisco IP telephony.

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- Experience with support and management of mobile devices and tablets including iPhones and Android device, Windows Surfaces.

- Familiarity with supporting basic office machines such as printers, copiers, scanners…etc)

- Manage servers for multiple different platforms within the company IBM

Windows Server Administrator

2013 - March 2015 (2 years)

Dubuque, Iowa Area

Dubuque, Iowa Area

Windows Server Administrator tasked to solve computer issues timely and reduce production downtime by completing:

o Server builds and decommissions.

o Patches / security violation remediations.

o Noncompliance remediations.

* Remediated space and access issues by clearing space on hard drives and/ or increasing hard drive space and performing ID management.

* Provided secure IT environment by assigning IP/subnet masks to NIC cards, allowing access to servers.

* Proficiency in Lotus Notes

* Knowledge in VMWare to support virtual servers

Sedonna Staffing

Contractor

2010 - 2014 (4 years)

Dubuque, Iowa Area

Manual laborer

* Press operator, warehouse worker, security, and general laborer MULTICULTURAL FAMILY CENTER

Computer Technician

2012 - 2012 (less than a year)

Dubuque, Iowa Area

Dubuque, Iowa Area

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Responsible for computer troubleshooting including repairs, updates, and reports.

• Ensured business continuity for computer hardware and software by: o Managing computer recycling program.

o Formatting computers.

o Determining which computers needed to be recycled. o Installing fresh copy of Operating System.

o Updating Utility Drivers and Operating System.

o Reporting to supervisor which computers can and cannot have Windows OS. US Army

ARMY

June 2006 - May 2010 (4 years)

FIRE SUPPORT SPECIALIST: Communication/Reports/Presentations/ TECHNOLOGY

Prepare complex reports for Military Companies and Officials.

Design and deliver series of classes to prepare soldiers to call in artillery support.

Conduct small-group sessions on First-aid, and Field Support.

Communicate Fire Support concepts to soldiers using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs, Field Support Equipment, and tactics.

Education

University of Dubuque

Bachelor of Science (B.S.), Computer/Information Technology Administration and Management · (2010 - 2013)

Shaw Academy

EQF level 5, Organizational Leadership · (2018 - 2018) Udemy Academy

SQL · (2018 - 2019)

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