OYEBODE, PAUL OLUWASEUN

CUSTOMER SERVICE CLIENT RELATIONSHIP MANAGEMENT OPERATIONS

E-MAIL: adgxev@r.postjobfree.com LINE: 080******** LINKEDIN: Paul O. Oyebode

DOB: 25/10/1988 ADD: Road E, No 7c, Irepodun Zone, Olorunsogo, Ibadan NATIONALITY: Nigerian

ABOUT ME

A professional customer service personnel, client relationship expert and a management specialist, a graduate of the prestigious Federal University Oye Ekiti with a degree in Demography and Social Statistics B.sc, certifications and training in Social Statistics, Project Management, Project Planning and Scheduling, Safety HSE, Performance Management, Talent Research and Management, Recruitment, Employee Relations and Development, CRM Strategies, Client Management, Microsoft Office (Excel, Word, PowerPoint), Public Speaking, Data Analysis, Technical Reporting and Presentation. Core career experiences from Paycom Nigeria Limited (OPay), United Bank for Africa Plc and Custodian Life Assurance Limited. I am result oriented as my skills and management ethics and strategy will result to organizational growth and development.

SKILLS

Customer Service

SPSS software

HubSpot CRM

STATA software

Business development

Team lead

Management

Data analytics and management

Operations

Report writing

Internet application

SmartCC App

Microsoft office

Project management

Data science

Human Resource

Internet of things (IoT)

HSE 123

Graphics design

Client relationship MGT

Forex

CERTIFICATIONS

FEDERAL UNIVERSITY, OYE-EKITI, EKITI STATE

B.Sc. Demography and Social Statistics

FUNDAMENTALS OF HUMAN RESOURCES MANAGEMENT, Certified

ULTIMATE TRADING FORMULA (FOREX), Certified

CUSTOMERS RELATIONSHIP MANAGEMENT, Certified

HEALTH SAFETY AND ENVIRONMENT PROFESSIONAL (LEVEL 1-3), Certified

HUMAN RESOURCE MANAGEMENT PROFESSIONAL, Certified

PROJECT MANAGEMENT PROFESSIONAL, Certified

TECHNICAL REPORT WRITING, Certified

COURSES

Artificial Intelligence Intro

Business Etiquette and Professionalism

Cloud Computing Intro

Data Science and Analytics Intro

Internet of Things (IoT)

CAREER EXPERIENCES

PAYCOM NIGERIA LIMITED (OPAY) - Alexander House, 1 Jobi Fele Way, Ikeja, Lagos

Customer Service Specialist

1 year

My Achievements

Total compliance to all company’s policies and procedures.

Contacting customers to discuss your company’s new services.

Engaging in active listening with callers and making sure you calm angry customers down.

Building lasting relationships with customers and ensuring they feel supported and valued.

Responding accurately and efficiently to callers, explaining situations, and providing them with answers.

UNITED BANK FOR AFRICA PLC - 59, Ibadan Road, Ijebu-Ode Branch, Ogun State

Relationship Officer

1 year

My Achievements

Maintaining the relationship between customers and bank

Negotiate, close deal and handle complaints or objections

Prepare and deliver appropriate presentations on products and services

Provide assistance to banker to attain approval on new account openings.

Actively seeking out new sales opportunity through cold calling, networking and social media

Activation of service channels (debit card, mobile banking, chat banking, internet banking, point of sales banking)

CUSTODIAN LIFE ASSURANCE LIMITED - 16A Commercial Avenue, Yaba, Lagos

Client Service Officer

2 years

My Achievements

Manage and protect the reputation of the company.

Maintain strong clientele relationship with customers.

Analyze customer’s complaints and recommend solutions

Send newsletters, mails, and other forms of correspondences to customers.

Forward all filed claims to the appropriate department for handling and investigation.

Discuss with customers on telephone and provide information on the company’s product and services

Record all conversations with clients with details of inquiries or complaints and action steps that were taken.

Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.

MEMBERSHIPS

UK-INSTITUTE OF CHARTERED AND CERTIFIED PROFESSIONALS

REFERENCE: Available on request

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