Pharmacy Technician Customer Service

*** ****** ** 586-***-**** Marine City, MI ***** ******@*****.***

SHELLEY L. GAVE

Summary: Eight years as a pharmacy technician with retail pharmacy experience. Self-starter with excellence data entry skills, and phone etiquette. Extensive knowledge of Medicare, Medicaid and other insurance billing. Accustomed to working in a fast paced pharmacy. Detail orientated with focus on efficiency and accuracy.

Licenses

In good standing with the Michigan Board of Pharmacy

Nationally certified CPhT

Skill Highlights

HIPPA Certified

Extensive medical terminology

Exceptional patient care and interaction

Excellent phone etiquette

Efficient and accurate

Patient care expert

Expert understanding of Medicare and Medicaid

Pharmaceutical storage and distribution familiarity

Professional Experience

2015-PRESENT CVS PHARMACY

2015-PRESENT PHARMACY TECHNICIAN Sterling Heights MI

Target Pharmacy Kansas City MO

2007-2011 CVS PHARMACY

PHARMACY TECHNICIAN New Baltimore MI

Prepare labels and fill prescriptions accordingly

Provide outstanding customer service providing a rapport to help drive client retention

Bill all insurances and work with prior authorizations and verify all medications are available

Work with insurances to make sure prescriptions are covered and contact physician to find an alternative

Process all out of stock and ensure that all needed medications are ordered in a timely manner

Train new technicians to ensure excellent customer service standards are adequately met

Receive orders daily from vendors, check for accuracy and store in proper place in pharmacy

Maintain script-pro robot by ensuring vials and labels are full and proper medications are in correct cell

Interact with pharmacist dealing with patient care and immunizations

Use preferred programs to save customers money when applicable

Ring up customers from retail part of store as necessary

Working on education modules to keep current and enhance my job performance

Certifications

PTCB national certification Medicare parts b c and d compliance training, Pharmacy hazardous waste training,

Retail compliance training for pharmacy support staff, Hazmat rules and regulations,

DEA and pharmacy regulatory training for pharmacy support staff

Over 175 modules for CVS

References are available upon request

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