Nicholas Mock

*** **** **** **.

PO Box *

Reedsburg, WI 53959

Cell: 608-***-****

E-Mail: adgx7h@r.postjobfree.com

Professional Summary

Strong learner with abilities from several different lines of work. Understands how to work well with others, as well as how to commit to tasks alone with confidence. Is easily formed to fit any job situation and is willing to put forth extra effort to stand out in a crowd. Skills

● Attention to detail

● Communications

● Customer acquisition

● Dependable

● Documentation and reporting

● Multi-tasking and negotiation

● Problem-solving abilities

Experience

Resident Assistant - Third Shift

June 2020 to Present

Hamilton Park Place, Portage, WI

● Assist residents with several different tasks that they may no longer be able to complete themselves.

● Assist residents in toileting, transferring from chairs to beds, making beds, promoting hygiene, as well as gather any information they may need for upcoming events, current events, etc.

● Positively enforce rules and regulations in order to maintain a positive home facility

● Submit reports on infractions, violations, and safety issues to management.

● Do frequent checks on residents who require extra care; Including those with Dementia, Anxiety, incontinence, and those with end-of-life conditions.

● Observe and document the use of a variety of prescription medications while ensuring there are no Med Errors.

● Be attentive and on time to all shifts and monthly meetings. Security Officer

May 2019 to March 2020

Ho-Chunk Gaming Wisconsin Dells, Baraboo, WI

● Provide safety and security to Casino floor patrons as well as facility staff.

● Inspect, investigate, and report all incidents; including confronting possible dangerous or hazardous conditions.

● Ensure all rules and criteria are met by both staff and patrons.

● Remain professional and uniform at all times; understanding both sides of conflict without bias or opinion.

● Greet guests with customer service and answer all questions or address concerns with a friendly but serious demeanor.

● Understand protocol of the security department, as well as other departments policies and procedures.

● Successfully complete Security Department Academy, Including Integrated Security Defensive Tactics (ISDT), NIMS/FEMA 100, 200, and 700, and AED/CPR classes. Cage Cashier

February 2019 to May 2019

Ho-Chunk Gaming Wisconsin Dells, Baraboo, WI

● Accept and process customer payments in cash, credit cards and checks, checking for validity.

● Acknowledge customer issues and resolve their problems quickly and efficiently.

● Understand basic mathematics and apply it to each transaction.

● Understand customer needs and to fulfill each request to the best ability.

● Greet customers and offered them assistance where possible. Hydraulic Machine Operator

August 2018 to September 2018

AAM Casting Reedsburg Manufacturing Facility, Reedsburg, WI

● Understand machine operation procedures and adjust and plan accordingly.

● Work in a fast paced, stressful environment.

● Understand how to troubleshoot machinery for defective production and/or incorrect cycling patterns.

Grinder

June 2018 to August 2018

Walker Stainless Equipment Elroy, Elroy, WI

● Conduct quality assessment of materials and machines to report back to supervisors about supplier efficiency.

● Read work orders to understand and help implement the proper procedure of fabrication or assembly.

● Reviewed daily tasks for self and ensured they were done at the end of the day.

● Used a variety of tools such as welders, screwdrivers, soldering irons and rivet guns. Host, Carside Specialist, Expediter

May 2017 to February 2018

Applebee's Grill + Bar, Wisconsin Dells, WI

● Assisted with seating of guests during rush times.

● Completed all side work after completion of dining service.

● Effectively maintained a clean working environment during shift.

● Ensured all meals served to patrons met quality standards.

● Helped resolve guest problems by remaining positive, friendly and respectful.

● Used the point of sale, or POS, system to place orders and print checks.

● Recommended entrée or drink choices to guests by listening to their preferences and concerns.

● Handled transactions while over the phone with guests. Line Cook, Dishwasher, Prep

June 2016 to January 2019

Beezers Bar & Grill, Hillsboro, WI

● Cook in a quick, safe environment.

● Clean, stock and flip food to ensure quality.

● Stock each station at the beginning and end of every shift to ensure processing goes smoothly.

● Ensure enough food is prepared for each shift.

Education

● Hillsboro High School, Hillsboro, WI

Generals/High School Diploma

● Ho-Chunk Nation Security Academy

NIMS/FEMA 100, 200, 700

ISDT hands on training.

Legal aspects of Security.

De-escalation tactics.

CPR/AED through American Heart Association.

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