Curriculum Vitae

Shashi Kapoor

Experience: * + Years

Mob +981*******

E-mail: adgx7b@r.postjobfree.com

Present Address:

Bharti Airtel pvt. Ltd

SDA complex kasumpti

Shimla-171009.

Objective:

To work in an organization which provides me a platform where I can utilize my skills to the fullest and grow in parallel with the organization I believe in continues improvement and self development in both personal and professional life.

Appreciation Letter:

I have been rewarded with an appreciation by ITS Manager SBI zonal office (as a Resident Engineer) for good knowledge & work skill.

I have been rewarded with an appreciation by Head Operation HP Bharti Airtel for good knowledge & smart work skill in IT.

CHRONOLOGY OF PROFESSIONAL EXPERIENCE:

1. Circle IT Spoc in Bharti Airtel (CMS Project) as a IT Support Engineer (Sept 2017 to present)

2.User end IT support Eng. in Bharti Airtel IBM PROJECT as a Team Lead)

( Dec 2016 to Sept 2017).

3. Customer Support Engineer in (H.P) STATE BANK OF INDIA (WIPRO PROJECT) (March 2015 to Dec 2016).

4.Customer Support Engineer in MS InfoTech

Sanjouli Shimla (April. 2013 to Oct 2014)

Technical Skills:

System/Application/Network Support • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services • Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc. Troubleshooting network connectivity in a LAN/WAN environment •Install, upgrade, support and troubleshoot Windows 7, Win7 SP1, Win8.1,Win10 and Microsoft Office and any other authorized desktop applications • Knowledge of all software applications used within the organization :Paces, I-Doc, ICRM, CRM, easy access, and related all java and oracle based applications.

Customer Support Engineer in SBI Project (Sr. Engineer):

Prime responsibility (Handling 20+ branches):

1.Installation, configuration, troubleshooting, Un-installation of OS, Antivirus and other Applications.

2.Windows Operating System support for Win7, SP1, Win 8 & win10.

3.Installation of application on Clint's desktops.

4.Hardware and software upgrade on end-user computing devices.

5.Configuration of printers, Network Printers, Wi-Fi, Emails etc.

6.Rectify LAN Problems at the user's end.

7.Support for LAN Issues limited to configurations issues excluding support to LAN devices.

8.Server Installation with RAID, Drivers and other Applications.

Desktop Support Engineer M.S Infotech (L1):

Prime responsibility:

1)Providing the desktop support for Club Mahindra.

2)Working knowledge of Windows Installation & Troubleshooting technique.

3)Setup desktop computers and peripherals and test network connections.

4)Maintain computer peripheral devices like printers and resolve associated problems.

5)Support for Computer Hardware change and software Installation.

EUS IT Support Engineer in Bharti Airtel :

1. Providing Full IT Support for 150+User in Bharti Airtel kasumpti Shimla.

2. Worked on maxit tool in bharti airtel.

3. Configuration of network printers, Wi-Fi, and outlook 2013.

4. Support for LAN Issues limited to configurations issues excluding support to LAN devices.

5. Windows Operating System support for win 7 velocity professional and win velocity 10 enterprises.

6. Able to install oracle, java. Ud launcher, pacs mobility and etc.

7. Mostly work on netmeating, Remote tool IBM Tivoli, Team Viewer and msra remote applications.

8. Working in Microsoft Office 2010, 2013,2016.

9. Handling MAXIT Tool for Asset Management

10. Installation of software’s & applications

11. Manage User ID Validation Management Process

12. Manage Dormant ID Validation Management Process

13. To raise & resolve tickets in service now Tool

14. Configuration of Microsoft Outlook,2010,2013,2016.

15. Coordinate with L2 & Central Team regarding user issue

16. Leading Desk side Engineers for escalation

17. Maintain AMT Tool (Asset Management Tool)

18. Configure & Manage Domain Ids

19. Installation of OS (Operating System) win xp, win-7, win-8, win 10, server 2008.2012

20. Virus remover Tool

21. Handling VPN Software Maintain & Manage SOD (Security Override Document)

22. Joining System in Domain.

23. Now currently work on Service Now tool.

Certifications:

(JCHNE) in 2012 (JCHNE ID – 101*-******)

Jetking Certified Hardware & Network Engineer

(JCNMA) in 2013 (JCNMA ID-101*-******)

Jetking certified Network & mail Administrator

(Wipro Certified Engineer) in 2014

(Desktop, Server, Laptop)

Educational Qualification:

B.A from Himachal Pradesh University50% (completed in 2013).

+2 from H.P. Board, Dharamshala with 68 % Arts (completed in 2010).

10th from H.P. Board, Dharamshala with 57% (completed in 2008).

Pursuing MCA from IGNOU.

PERSONAL DETAILS:

Date Of Birth

:

03 Nov 1991

Sex

:

Male

Marital Status

:

Signal

Hobbies

:

I like to Interact with People, Listening music, reading books, Playing Cricket

Specialty

:

Self motivated and smart worker with positive attitude.

Permanent Location

:

Shashi Kapoor, S/O Mr.Tilak Raj Verma, Vill-Hathiya, P.O-Kangal, Teh-Kumarsain Distt-Shimla, Himachal Pradesh (171019).

Place: Shimla (H.P.) SHASHI KAPOOR

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