Sales Engineer

SHRAVAN RAJ MALPE

Date and place of birth: **/**/1991 – Mumbai, India

Nationality: Indian

Fiscal Code: MLPSRV91M11Z222B

Present Address: ***, ***/*, **** *****, Yelahanka, Bengaluru, India Permanent Address: 103, 417/7, 4thA Cross, Yelahanka, Bengaluru, India Present Phone Number: +91-988*******

E-mail: **********.*****@******.*****.** Skype: shravanr91 EDUCATION

09/2018 – 06/2020: Global MBA in Supercars, Superbikes and Motorsports Bologna Business School, University of Bologna, Bologna, Italy 06/2009 – 06/2013: Bachelor’s Degree in Mechanical Engineering Visweswariah Technological University, Bengaluru, India WORK EXPERIENCE

05/2020 – Present: Sales and Service Trainee, Mandovi Motors Ltd. (Official Distributor, Maruti Suzuki India Ltd.)

Lead generation: Successfully utilized showroom enquiry data (Web/CRM channel) from the start of 2020 to present, processed unassigned leads, and identifying potential lost opportunities/ customers from previous months.

Liaising with previous customers( +2-3 years old) to receive ownership feedback as well as accommodate requests for servicing of owned vehicles, provide necessary information about latest MGA (Maruti Genuine Accessories), info on new product range etc.

Assisting sales executives with following up with warm and hot leads, providing necessary information such as brochures, test drives, invoices and on-road price breakdowns, as well as relevant monthly offers; to convert into bookings and retails.

Analyzing the processes involved in different departments of the showroom and workshop to further improve processes by digital automation methods.

Process mapping of the spare parts department along with inventory management and stock auditing.(Physical vs system stock)

Suggested process improvements for stock order management using analytical reporting to reduce lead times for part requirements from Service Advisors, Technicians and Body Shop Managers. 09/2019 – 01/2020: Ducati Motor Holding Ltd. - Ufficio Importatori – Sales and Distribution Internship – Bologna, Italy

Created reports on sales performance in different markets and for Ducati product families, using mainly, Excel and Powerpoint.

Analysis and interpretation of sales data related to Importers department.

Participated in the annual Global Dealer Conference 2019, Rimini to learn more about the business strategy and overall performance.

Assist area managers with verifying status of orders against the confirmed production plan.

Assist with general coordination with distributors, collating requirements and evaluating contractual agreements. 02/2017 – 07/2018: Wells Fargo India – Senior Tech Analyst – Bengaluru, India

Accountable and responsible for specific file server maintenance activities.

Designed and executed automated tools to ease workflow and reduce manual effort.

Worked to create custom reports for better metrics and team performance management.

Responsible for ensuring consistent quality of service and customer satisfaction. 11/2013 – 08/2016: Cognizant Technology Solutions – Senior Systems Engineer – Bengaluru, India

Active contribution and involvement in testing and execution of Windows Image design and build projects.

Responsible for testing customized packages and ensuring smooth deployment into production with high compliance.

Handled escalated issues and service requests raised by business users and was responsible for significant contributions to the knowledge base and automated solutions, with consistently positive customer appreciations.

Handled as a POC for application packaging requests and worked closely with packaging team to ensure timely deliverables. 06/2012 – 07/2012: Maruti Suzuki Hennur – Service Engineer Trainee – Bengaluru, India

Worked with automotive service advisors from initial diagnosis, service to delivery of serviced vehicle.

Worked with the body shop and service bay to understand the work flow, painting and repair techniques and best practices.

Worked with and studied the in-house inventory management system and parts sales department. LANGUAGES

English: Fluent/Native Italian: Intermediate Hindi: Fluent/Native Kannada: Fluent/Native Tulu: Fluent/Native COMPUTER SKILLS

MS Office Package: Advanced HTML5/CSS3: Basic CATIA V5 R20: Basic MS SCCM 2010/16: Intermediate VB Script: Basic Adobe Photoshop CS: Intermediate

ADDITIONAL INFORMATION

Actively participated and volunteered in cultural and societal activities across school and college tenures.

Attended a 15-day hands-on workshop on automotive fundamentals conducted by G.D Naidu Institute of Technology, Coimbatore

(2010).

SAE BAJA and FSAE member, engineering oriented and a strong lifelong interest in the automotive domain.

Engineering bachelor’s degree curricular project: Electric personal mobility segway scooter: Trans3.

Hobbies include playing the guitar, automotive sketching, sim racing(rFactor, Assetto Corsa), writing, and learning new skills. In compliance with the Italian legislative decree no.196/2003 and the art.13 of GDPR 679/2016, I hereby authorize the use of my personal data contained in this document Photo

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