Manager Customer Service

LAUREN E. GILL

**** ***** ****** • Moncks Corner SC 29461

Email: ***********@*****.*** • Phone: 614-***-**** CUSTOMER SERVICE PROFESSIONAL

Qualifications

Offering 15 years of successful experience in the customer service industry with recognized strengths in customer service, training, problem solving and trouble-shooting. Maintains the ability to train, motivate and supervise customer service employees. Employment

Verde Charleston, SC June 2019 – Current

Catering Manager

● Manage all Catering for four Verde restaurants

● Responsible for reaching out to old and new clients to receive and give catering orders and information

● Inputs information into company software to modify and organize catering order details

● Updates order information on multiple platforms daily

● Coordinate with Store Managers to arrange appropriate staffing and product for the upcoming week

● Interview and Hire Catering team members to assist me on a daily basis

● Plan and execute all catering orders in a timely manner along with organizing deliver plan and drivers

● Organize and attend weekly meetings with staff and managers The Shelter Kitchen and Bar Mount Pleasant, SC March 2017 – May 2019 Waitress

● Interacts with new/returning customers daily

● Efficiently opens and closes restaurant

● Training and implementing company policies with new staff

● Tasked with large parties consistently

● Excels in networking and bringing in new clientele

● Familiar with old/ new software systems

Local Cantina Clintonville Columbus, OH June 2016 –March 2017 Lead Bartender

● Responsible for opening and closing bar 5-6 days a week

● Balanced Am/Pm drawer and handled financial transactions for Focus software system

● Responsible for entering all server and bartenders hours, tips and deposit

● Successfully prepared over 15 craft margaritas on a daily basis

● Contributed to suggestions and recipes for new cocktails Taste Hospitality Group Gahanna, OH May 2013 – June 2016 Catering and Sales Manager: Creekside Conference and Event Center

● Responsible for cold calling and site visits to a retained customer base

● Planned and executed over $1.5 million events yearly

● Prepared contracts, estimates, BEO’s, final bills and follow ups with clients

● Responsible for complete event detailing, executing events, and managing staff Special Events Manager: Hubbard Bar and Grill, Mezzo Dublin, Wine on High

● Managed, planned and executed all special events within restaurants in the company

● Special Events consists of: Corporate Event Meetings, Rehearsal Dinners, Bridal Showers, annual luncheons

● Created referral program that are used throughout entire Taste Hospitality Company to reward other business for referrals

● Implemented Gather Software system company wide to make sale and event staff more efficient

Skills

Proficient in Microsoft Word, Excel, PowerPoint, Focus, Micros and Future software systems. EDUCATION

Bishop Watterson High School Columbus, OH May 2006– May 2010

● Graduation Diploma

Columbus State Community College Columbus OH 2011– 2014

● Associate of Arts

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