Medical Assistant Customer Service
Resume:
Gladys Haile
Customer Service Professional
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
Microsoft Office Programs, Outlook and use of the Internet. Ability to Type up to 35-40WPM.
Ability to utilize office equipment tools.
Data Entry
Attention to detail
10 + Years of Customer Service
Inventory Management
Project organization
Relationship development
Report preparation
Administrative support
POS systems expert
Work History
2020-04 - Current Community Outreach Worker
Organize Florida, Tampa, FL
Worked with clients to improve life choices and maximize benefits of programs.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support. Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Minimized workflow issues by cross-training staff on technical procedures, Riverview, FL, 33569
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protocols and customer service practices.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Entered customer interaction details to track requests, document problems and record solutions offered.
2014-01 - 2019-01 Store Team Member
CVS, Riverview, FL
Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues. Focusing on the customer and accurately operating a cash register - handling cash, checks and credit card transactions with precision while following company policies and procedures.
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks. Supporting opening and closing store activities, when needed while also providing customer support to all departments.
2012-01 - 2013-01 Walmart SuperMarket/ Sales Member Riverview, FL
Greeting customers as they enter the store.
Checking customers in and out at checkout register and counter. Zoning the department to make sure apparels are organized and fold properly on the display tables.
Making sure apparels are displayed on clothes racks and shelf in each department.
Answer multi- phone lines for customers and respond to pager to take requests from managers.
Go to customers and respond to the pager to take requests from managers.
2006-01 - 2008-01 Call Center Administrator / BCK Communications Tampa, FL
Verified account information for sales department. Closed satellite installment jobs for installers.
Data and processed payment information for customers with any questions and concerns related to installers for installments. Data entered and processed payment information for customers with any questions and concerns related to installers or installments. Education
2015-08 - 2020-01 No Degree: Medical Assistant
Valdosta Technical Institute - Valdosta, GA
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