**** *********** *****

Kingston, Ontario

K*P-*G*

Phone 613-***-****

Luanne Gilmour

Summary of Skill Set

I have worked as a waitress and supervisor which has allowed me to develop active listening, effective communication and strong conflict resolution skills.

I am a team player and dependable.

While working as a supervisor I developed time management skills as well as ability to multitask.

I enjoy working in a team environment and providing excellent customer service.

Work Experience

2011-2020 Vicki's Cleaning

Home & Business Cleaner

Cleaning customers’ homes

Cleaning medical offices

Taking complaints from customers

Working in a team environment or on my own.

2005-2012 Fasoolio's Resturant

Waitress

Responsible for opening and closing the restaurant.

Served food and beverages to the customer.

Making sure customers were happy and satisfied.

Processed payment from the customers.

2003-2005 Cora’s

Waitress

At Cora’s I was responsible for opening and closing the restaurant

Making sure side duties were done by the servers

Serving food and beverages to the customers

Making sure my customers were satisfied

Seating customers and taking payment

2001-2003 Boston Pizza

Waitress

My duties at Boston Pizza was to open the restaurant

Making sure all the stations were stocked

Serving food and beverages to the customers

Quality checks on tables

Seating of customers

Processing payment from the customers

Making sure all the side duties were completed

1998-2001Buffet Delight

Supervisor, Waitress

At Buffet Delight I opened and closed the restaurant

Responsible for ensuring the buffet table was stocked

Served beverages to the customers

Processed payments from customers

I was also responsible for scheduling shifts for other servers

Dealing with customer complaints

1993-1997 Gilmour’s 93 Sports Bar

Supervisor

Responsible for the recruitment of staff

Scheduling of employee’s shifts

Responsible for inventory

Opened and closed the restaurant

Processed payments from customers

Dealt with customer complaints

Served tables and bartended

Education

Queen Elizabeth Vocational Institution – Grade 12

Smart Serve Certificate

References

Available upon Request

Contact this candidate