Customer Sales

Skills

Work History

Jovien Yates

Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Retail Sales Associate with more than five years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Enthusiastic Special Service Associate with an aptitude for memorizing products, services and company policy. Offering five years of experience and expertise in merchandising. A team player with excellent time management ability and attention to detail.

Money handling abilities

Multi-line phone talent

Quick learner

Motivated team player

POS systems knowledge

Positive and friendly

Planning and Organization

Computer literate

Skilled problem solver

MS Office Suite

Credit card transactions

Goal-oriented

Client relations strength

People-oriented

Strong interpersonal skills

2017-10 - 2019-08 Special Services Associate

The Home Depot, Lanham, MD

Reviewed order data on daily basis to verify transactions and shipping dates. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Address 1821 Barrington Ct, Mitchellville, MD, 20721 Phone 240-***-****

E-mail ********@**.***

Placed special merchandise orders for customers.

Answered customer questions regarding merchandise and pricing. Documented and communicated timely claims information while supporting accurate outcomes.

Assisted customers with prompt and polite support in-person and via telephone. Responded to all customer inquiries thoroughly and professionally. Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Shared best practices for sales and customer service with other team members to help improve store's efficiency.

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Actively pursued personal learning and development opportunities. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Utilized Order Up and ESVS to maintain company's database of key information, including reports, orders and follow ups.

Performed special service desk operations, including completing monthly reports, attaining return goods authorization numbers and keeping orders updated.

Handled 100 calls per day to address customer inquiries and concerns. 2015-06 - 2017-06 Hostess

Ruby Tuesday, Largo, MD

Assisted managers with quickly resolving service- and food-related issues. Cultivated positive guest relations by managing information and orchestrating speedy seating.

Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Supported servers, food runners and bussers with keeping dining area ready for every guest.

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Informed servers of newly seated parties for speedy service. Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Education

Accomplishments

Software

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Planned and executed 40-guest parties by organizing menus, spaces and special requests.

2015-08 - 2020-06 Associate of Science: Marketing

Prince George's Community College - Upper Marlboro, MD 2020-01 - Current Bachelor of Science: Marketing Management And Research University of Maryland Global Campus - Largo, Maryland 2011-08 - 2015-05 High School Diploma

Charles Herbert Flowers High School - Springdale, MD Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Microsoft

Excel

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