Customer Service Representative

Glendaly Isales

786-***-**** **************@*****.***

Objective

To obtain a position in which I can utilize my experience and knowledge in a great and friendly environment as well as grow within the company.

Profile

Motivated and ready to learn more tasks. Able to maintain a sense of humor under pressure. Excellent team-building skills.

Employment History

MCM Holdings Inc. (Miami Lakes, Fl. 33017) 06/23/2016 – 03/12/2018

Loan Processing Manager for Reverse Mortgages

●Verify loan documents including income, credit, appraisal, title, escrow and insurance

●Prepare files for underwriting submittals

●Order and coordinate loan documents

●Meet crucial deadlines requested

●Gather information and take each file from pre-approval to closing

●Verify that each file is compliant with company policies

●Input proper loan information into the system for processing.

●Review credit reports and make sure they meet the standard criteria

●Check appraisal and property issues, also make sure no property taxes or HOA’s are delinquent

●Handle Inbound and Outbound calls

●Prepare files and collect data for underwrites

FERGUSON KITCHEN AND BATHROOM GALLERY (NORTH MIAMI BCH, FL.) 01-10-2011 / 05-07-2016

showroom coordinator / customer service representative

●Coordinated and facilitated showroom administrative duties

●Participated in product knowledge meetings / trainings

●Handled end of day credit card, cash and check reconciliations

●Build and maintained relationships with interior designer, general contractors, plumbers and customers

●Handled inbound and outbound calls within the entire showroom

●Prepared project quote submittals

●Handled credits and returns

●Placed orders for parts, plumbing and appliances

Avanti Products (Doral, Fl.) 11-2004/2007

Warranty customer service

●Assisted customers who called in with warranty information

●Scheduled service calls within the United States

●Trouble-Shoot with technicians as well as ordered parts for kitchen appliances

INKTEL DIRECT (MIAMI LAKES, FL.) 1999 / 2003

CUSTOMER SERVICE REP / RECEPTIONIST / QUALITY ASSURANCE ANALYST

●Handled inbound and outbound sales calls for the following accounts: Bellsouth, Sprint, Direct TV, Islands of the Bahamas, Royal Caribbean and Celebrity Cruises

●Took care of clientele as well as answered incoming calls from a switchboard phone

●Monitored agents and assured their customer service was acceptable

●Calibrated phone sessions with each vendor account listed

●Trained new agents straight from hire

Skills, Abilities & Knowledge

●Ability to communicate in a warm and professional manner

●Detailed oriented with outstanding organizational and leadership skills

●MS Office, MS Word, MS Lync, CRM, Excel, PowerPoint, Trilogy, Cisco Jabber, MS Outlook

●Trilogy, Mercury Network, FHA, Interthinx, Reverse Vision, Nitro 10, Velocify

●HUD, FHA and RESPA knowledge

Education

Miami Central Senior High School 1993-1997 High School Diploma

Language Skills

Fluent in English and Spanish

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