Customer Service Representative

Christopher S. Hoechstetter

**** ********* ***. **** *, Boulder, Colorado 80301

614-***-**** • *******************@*****.***

Motivated professional with strong customer service and organizational skills obtained through experience and superior training by highly regarded, client focused companies. Outstanding record of company and customer satisfaction in every facet; ready to transfer those skills to a career which offers longevity as well as growth opportunities.

• Detail Oriented

• Salesforce

• Strong Written and Verbal

Communication Skills

• Conflict Resolution

• Time Management

• Customer Service

Experience

• Team Building

• Administrative Support

• Interpersonal Skills

PROFESSIONAL EXPERIENCE

Harness Renewable Energy Denver, Colorado

Senior Field Technician April 2019 - Present

• Responsible for the installation, maintenance, and decommissioning of sixty to eighty meter MET towers, as well as LIDAR and SODAR systems, for potential and existing multimillion dollar wind farm projects

• Communicating service updates to clients on a daily basis

• Scheduling milestones provided by Harness with our clients

• Worked as part of a team to consistently complete deadlines ahead of schedule Green Chef Boulder, Colorado

Customer Service Representative August 2017 - April 2019

• Handle 90+ interactions daily, with actions involving resolving delivery issues, signing up new customers, retrieving customer data, payment questions, and cancellation

• De-escalating situations through successful practices, a deep understanding of process knowledge and a personal approach to resolving customer issues

• Top performer in number of interactions solved as well as top performer in customer satisfaction Sea to Summit Boulder, Colorado

Customer Warranty Specialist September 2015 - October 2016

• The sole customer facing representative for the United States and Canada, resolved all customer inquiries and warranty issues through steady communication and appropriate actions

• Responsible for repairing products in-house, if possible, or sending out replacements from the warehouse

• Thorough knowledge of warehouse operations, vendor shipping procedures, and internal logistics The Outdoor Source Columbus, Ohio

Assistant Manager January 2012 - September 2015

• Assisted customers with locating products, and recommending the best gear based on the specifics of their trip

• Responsible for ensuring all non-season products were in supply and for ordering in-season products each quarter

• Taught entry and amateur level classes on backpacking, backcountry cooking, Stand-Up Paddle boarding, and flat water kayaking

• Organized events connecting customers with brand ambassadors in store and state parks to grow new products and familiarize customers with recently purchased equipment EDUCATION

The National Outdoor Leadership School September - December 2012 Semester in the Pacific Northwest

Columbus State Community College Fall 2011 - Spring 2013 Associate of Arts Major

Western State University of Colorado Fall 2010 - Spring 2011 Recreation and Outdoor Education Major

Thomas Worthington High School Graduated Spring 2010 Volunteer Information

Cave Research Foundation Carter County Kentucky

Cartographer for the Mammoth Cave system 2004 - Present National Wildlife Summit 1993 - 2013

Annual participation in the ongoing conservation of National Forests and Parks in various locations of North America

Western State University Mountain Rescue Team Gunnison, Colorado Student led group assisting local law enforcement in wilderness rescue 2010 Stratford Ecological Center Powell, Ohio

Assisted in all activities of agriculture for the benefit of an ecological and self-sustaining farm 2009

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