Manager Officer

Profile

Motivating Manager and Leader

Successful Leader of over 300 employees on multiple high visibility Test efforts that met or exceeded testing and quality deadlines.

Low attrition rate for employees

Team Recognition for “Consistency” for always achieving and exceeding goals.

Selected for Amdocs Inspire program – Women in Leadership

Team Player

Seamlessly interacts with all teams.

Proven leader that builds bridges between teams.

Firm believer of “one team” concept.

Received numerous accolades for my ability to organize and accomplish the difficult tasks.

Strong Work Ethic

Dedicated, highly dependable

Received Key Contributor Award 8 years in a row

Employee of the Year 5 years in a row

Service Excellence Award Recipient

Business Success

Lead $19M Testing Organization

Highest CSAT (Customer Satifaction Survey) results in company 4 years in a row

Created efficiencies within the team saving ~$500K per year

Led testing efforts that improved customers experience and satisfaction in addition to saving millions of dollars to the company.

Requested for Connected Car project due to high visibility with external teams and expedited need for issue resolutions.

75% reduction of post-production defects after major release

Professional Experience

Senior Director – Uverse E2E & Mobility E2E Execution, Environment Support, Tools and SDP/IPTV / eBiz (eCommerce) – Amdocs at AT&T

May 2015 – Current

E2E Testing – Mobility and Uverse Execution

oIncluding downstream and non-Amdocs applications

Uverse E2E, UAT - Cross Product E2E, Video E2E, Fixed Wireless, DirecTV

Mobility E2E - Digital Life, LTE, Connected Car

oProvisioning – SDP, IPTV

oMicroServices & Automation – DevSecOps

oTechnical Support, Triage and Environment & Defect Management

Contract discussions, negotations and extensions

Customer Satisfaction Survey Ownership

Change Management Support Manager – Uverse and Mobility Applications – Amdocs at AT&T

Oct 2013 – May 2015

Coordinate all Emergency Fixes into test environments and production when testing completes

oIncluding onshore/offshore

Manage new/incremental version code control

Responsible for code integrity between testing and production

Facilitate calls with Executive Management for Uverse Change Request to production – Code, DBA, Infra, OS upgrades, DR Activities, etc.

Audit documentation for procedures and Emergency fix deployments

Testing Program Manager – Uverse and Mobility Applications – Amdocs at AT&T

Oct 2012 - Oct 2013

Overall Unified Testing Manager for Critical Project Launches

oBilling & CARE Functional

oE2E and UAT

oPerformance

Provide onsite Call Center Support to AT&T Leadership and CSRs

Liasion between Business Clients, UAT, Production Support and Development for issues resolution

Senior Technical Director – Functional Testing Team for 20+ Applications and Change Mgmt

Dec 2000 – Oct 2012

Management for New functionality, Production Testing, UAT Testing, and Critical Project Launches

Routinely provide Executive Management status via email, conference calls, and presentations

Change Management for QC code deliverables, production code integrity

UAT Support including Functional testing, Issues Mgmt, Issues prioritization, deliverables to National Billing Operations Team

Vendor Management for the Functional Testing Team for applications under the Billing Tower

Police Officer/D.A.R.E Officer/Tactical Officer/Police Sergeant

Arlington Police Department – Telecommunications Officer – Dispatch calls for police, confirm warrants, and train new employees. Member of Public Education Team and Dispatch/Patrol committee.

Farmers Branch Police Department – Police Officer/Tactical Officer – Answered citizens calls for police. Investigated offenses, made reports and arrests when necessary. 1st female member of the Tactical Team that was responsible for drug raids, high risk warrants and searches.

Everman Police Department – Police Sergeant – Supervisor over dayshift patrol, jail operations and public relations. Also, initiated the D.A.R.E. program to the Police Department and the School District.

Fort Worth Police Department – Police Officer – Answered calls for police, investigated offenses, and made appropriate arrests. Trained numerous “rookie” officers due to leadership abilities. Worked as a member of the Street Crimes Unit gathering intelligence information, worked surveillance, and apprehended suspects in the commission of offenses.

Contact this candidate