KIER MARRIONE P. GUTIERREZ

Room *J #** **th avenue, Brgy Socorro, Cubao, Quezon City, Philippines

Mobile: 091*-***-**** • House number: 9604535

E-mail: adgw8n@r.postjobfree.com

Personal profile

A goal-oriented and hardworking applicant, seeking for a full-time job opportunity. Self-motivated and able to work without supervision to produce timely and accurate work as an individual or within a team setting. Authoritative but approachable to promote good working relationships. Currently, looking for a suitable position with an established and reputable business.

Education

2013 to 2016

3rd year modules

2nd year modules

1st year modules

A LEVELS

2013

2010 to 2012

High school

2006 to 2010

Certifications

University of Bolton: BSc (Hons) Computer Networks & Security 2:2

Major Project, Professional Issues in Computing, Network Design and Integration, Network Security, Network Management.

Unix, Routing Fundamentals, Network Architecture, Level 2 Project, Wireless Networks and Security, Wide Area Networks.

Scholarship, Introduction to Programming, Network Fundamentals, Website Production, Information Systems and Databases, Computer Platforms.

Liverpool Community College: IT (Pass),

BTEC Level 3 Extended Diploma (1 year)

Notre Dame Catholic College:IT (Merit) OCR Nationals,

Business studies (Pass)

The Academy of St Francis of Assisi, Liverpool 13 GCSEs (Pass)

- Fortinet NSE Institute - NSE 4 Network Security Professional.

- Carbon Black Response Cloud Administrator.

- FireEye Systems Engineer (FSE).

Currently, studying for my CompTIA Security+.

Work experience

October 2019 - Current

February - October 2019

March - July 2018

2014 – 2017

Trustwave Security Analyst

Providing strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.

Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.

Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.

Interface with a variety of customers in a polite, positive, and professional manner.

Take responsibility for customer satisfaction and overall success of managed services.

Respond in a timely manner (within documented SLA) to support tickets.

Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA’s

Document actions in tickets to effectively communicate information internally and to customers.

Respond to needs and questions of customers concerning their access to network resources through their managed device.

Adhere to policies, procedures, and security practices.

Resolve problems independently and follow documented escalation procedures.

Involvement from provisioning to installation process for new FWs.

Bolton International (Previously known as Pandora Labs) SOC – Security Analyst

Communicate alerts to agencies regarding intrusions to the network infrastructure, applications, and operating systems.

Collaborate with other teams to assess risk and develop improvement strategies for security posture.

Monitor and analyze security information and event management SIEM for remediation of security issues.

Monitoring and analyzing network traffic, Intrusion Detection Systems (IDS), security events and logs;

Prioritizing and differentiating between potential intrusion attempts and false alarms.

Creating and tracking security investigations to resolution.

Advising incident responders in the steps to take to investigate and resolve computer security incidents.

Staying up to date with current vulnerabilities, attacks, and countermeasures.

Information Professionals, Inc. Project; Globe Business - Incident Manager

Provide technical support on corporate telecom services on a 24x7 shifting schedule.

First point of escalation to network related concerns troubleshoot connectivity issues (LAN, WLAN, WAN, VoIP and internet access).

Conduct troubleshooting using different monitoring tools, documenting every step of the isolation until full resolution of the outage on the company’s ticketing system.

Identify and troubleshoot level 2 network problems, working collaboratively with different local carriers, field engineer and internal support.

Monitor the proactive ticket categorized it based on the status if it is priority 1 to 5, problem or incident.

Conduct initial troubleshooting in the system generated circuit with active alarms.

Multitasks in-order to handle calls, tickets, emails and request in a real time environment.

Closing out ageing tickets and provide good KPI.

Generate hourly report to our incident management head.

Sapporo Teppanyaki Restaurant Head attendant/Supervisor

●Opening the restaurant to prepare equipment's.

●Closing the restaurant ensuring that the entire restaurant is clean and tidy.

●Solving complaints.

●Organizing weekly rota for 20 staff members.

●Handling staff related matter such as days off and holidays.

●Taking over the reception job for pre-booking customers.

References

Alden Raymundo

SOC Supervisor/Acting Manager of Trustwave

Contact Number: +639*********

Email Address: adgw8n@r.postjobfree.com

Dann Albert Veridiano

SOC Analyst Manager of Bolton International

Contact Number: 091*-***-****

Email Address: adgw8n@r.postjobfree.com

Resty Tumalad

Incident Management Director of Globe Business

Contact Number: 091*-***-****

Email Address: adgw8n@r.postjobfree.com

Contact this candidate