JOEL KABULO

adgw8f@r.postjobfree.com

815-***-****

**** ******** **** **, ****** rock Arkansas 72202

PROFESISONAL EXPERIENCE:

January – present

Preparing my COMPTA+ test and Java classes during Covid-19 pandemic. Field Technician/ Help desk Jun 2019 – Dec 2019

Leidos - Little Rock AR/ Vicksburg MS

• Migrating Entergy end-users computer by installing Windows 10, including Seting up, configure and add all required hardware during upgrade.

• Providing support to end-users via e-mail, telephone, and onsite.

• Installing Computers inside Entergy Nuclear facility, interacting with customers, co-employees and third parties.

• completing necessary administrative work, including all necessary paperwork and other administrative tasks.

• Preformeing computer upgrade from windows 8 business to windows 10 for Nuclear department using User State Migration Tool (USMT)

• Assisting client as help desk by proving support, troubleshooting and repair. Locate technician / Help desk January 2019 – April 2019 KGPCO – Little Rock AR

• locating At & T underground facilities by using a transmitter and hooking to a buried facility.

• performing all work in a timely, professional and efficient manner while effectively communicating and interacting with customers, co-employees and third parties.

• completing necessary administrative work, including all necessary paperwork and other administrative tasks. Field Engineer / Help desk September 2017 – July

2018

Worldwide Techservices – Little Rock AR

• Providing on-site break/fix, IMAC and troubleshooting for Worldwide Tech Services' clients (Dell, HP, Lenovo). Provide support on laptops and desktops. Working independently traveling from location to location with little to no oversight.

• Preformed computer upgrade from windows 8 business to windows 10 for the department using migrant tools for upgrade.

• Running Break/Fix calls for Dell, HP

Library Assistant August 2015 – May 2017

Philander Smith College – Little Rock AR

• Provide computer support and repair.

• Diagnosed software issues, install new software, and remove malicious programs.

• Assist students in library.

Internship June 2015 – August 2015

City of Little Rock (City Hall) – Little Rock AR

• Providing data entry into accounting system from daily unloading slips. Prints and files related reports.

• Organizing project for the city which focus on the people living below poverty line.

• Collecting, store and tracking data using Quality Management System to manage data for neighborhood and the city of Little Rock; including managing other retail systems for court as assigned. EDUCATION:

• Bachelor Of Science (Computer Science), Philander Smith College, Graduated Cum Laude, May 2017 SKILLS:

• Analysis abilities

• Capability to work with other team members effectively Ability to define the problem and provide detailed analysis to draw conclusions

• HP & Dell Hardware certified

• Excellent Problem-solving skills

• Organizational skills.

• Excellent customer services skills

• Microsoft office

• Basic computer proficiency

• Speaks French proficiently

• Unerscorted Nucluar access

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