** ***** ** ********* ********** in Project Management, Scrum Master, Quality Assurance and People Management. 4+ years of Client facing experience at Client locations (USA & UK). Implemented Agile principles & values using Scrum for 3 different projects. Managed a team strength of 35+ members for project deliverables.

SUMMARY:

4+ years of working experience as a Agile Project Manager

Proficiency in Facilitating Scrum Ceremonies & Managing Scrum Boards, Sprint/Product Backlogs, Dashboards, Filters and Reports using JIRA

Managed and Tracked Project plan with Scope, Timelines and Resource planning

Expertise in Coaching Agile principles/values and Guiding teams to implement them

9+ years of experience in QA Management - Test Planning, Estimation, Tracking and Reporting and Around 2 years of working experience in Automation Testing

WORK EXPERIENCE:

FROM JUL 2006 TO JUL 2020

PROJECT MANAGER - CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED

Involved in various roles (Project Manager, Scrum Master, QA Manager & Onsite Coordinator) in my 14 years tenure. Adeptness in various SDLC methodologies - Agile, Waterfall and V-Model. Have done multiple projects in different Business Units - Digital Transformation, Technology Services, Outsourcing and Financial Services.

EDUCATIONAL QUALIFICATION:

Bachelor Of Engineering (B.E.) in Computer Science Engineering from

Madurai Kamaraj University

CERTIFICATIONS:

Certified Scrum Master (CSM)

Salesforce Certified Administrator (ADM201)

Certified Tester Foundation Level (CTFL)

Certified Software Test Professional (CSTP)

SKILLS:

Project Management - JIRA, Confluence, MS Office, MS Project

Domains - Education, Healthcare, Auto Auctions, Insurance, Retail & Public Sector

Testing - Salesforce, SharePoint Office 365, OSM, ETL, Siebel, AS/400, Java, .NET

Agile Techniques – User Story, BDD, CI/CD (Jenkins/Bitbucket), Pair Programming

Test Case Tools - Zephyr, X-Ray, HP ALM

Test Automation Tools - QTP, WinRunner, SoapUI

Bug Tracking Tools - HP ALM, Bugzilla, HP QC, JIRA

Databases - SQL, Oracle, MS Access

Exposure - Kanban, SAFe

PROFESSIONAL EXPERIENCE:

Client: IMD (Switzerland) May 2018 – Jul 2020

IMD CONNECT: This project is to implement Program Management with Participant & Application Tracking and Personal Space in Salesforce CRM Cloud platform for International Institute for Management Development (IMD).

Responsibilites: Role: Agile Project Manager

Managed multiple Agile teams

Coordinated with a Scrum team of 24 resources spread across different global locations

Managed and Tracked project plan with Scope, Timelines and Resource Planning

Facilitated Scrum Ceremonies and Removed impediments on a daily basis

Liaised closely with Product Owner in Backlog Management and Prioritization

Utilized JIRA for managing Sprint Boards/Backlogs/ User Stories/Test Cases/Defects

Created Burndown, Velocity, Release charts & other Metrics/KPIs for reporting

Used Confluence for documentation and project collaboration

Coached team in adapting Agile process and Participated in Quality Audits

Implemented Automation using Selenium Robot Framework for Business scenarios

Client: China Light and Power (China) Mar 2017 – Apr 2018

CLP: This project is to automate the process of all their internal Forms (Business Travel, Temporary Road Block) from manual approval process using Sharepoint Online.

Responsibilites: Role: Agile Project Manager

Managed 2 distributed Agile teams & Coordinated with a scrum team of 13 resources

Managed and Tracked Project Plan with Scope, Timelines and Resource Planning

Facilitated Scrum ceremonies and Removed impediments on a daily basis

Utilized JIRA for User Stories/Test Cases (Zephyr)/Defects tracking

Liaised closely with Product Owner in Prioritizing the Backlog items

Created Dashboards and Filters in JIRA for Reporting purpose

Used Confluence to store the project related artifacts

Have done Workflow Setup for User Stories/Test Cases/ Defects in JIRA

Implemented Automation for Regression scenarios using Tosca

Client: Johnson &Johnson (USA) May 2016 – Feb 2017

Eyeforce: This project is is to support Sales functions like Customer Segmentation, Pipeline Management, Competitor Intelligence and Call Reporting.

Responsibilites: Role: Agile Project Manager

Coordinated a scrum team of 7 resources

Prepared Project Plan with Scope, Timelines and Resource Planning

Collaborated with Multi Vendors, Stakeholders and Business for a project delivery

Facilitated Scrum ceremonies, Removed impediments and improved transparency

Created Dashboards and Filters in JIRA

Prepared weekly reports with Agile Metrics

User Stories/Test Cases/Defects tracking using JIRA

Used SharePoint to store the project related artifacts

Client: Charter (USA) Dec 2014 – Apr 2016

NGP: This project is to implement the Next Generation Provisioning and Activation systems to support for Telephony (VoIP) and High Speed Data (HSD) and migration of legacy system customer data to the new systems.

Responsibilites: Role: QA Manager

Managed a Team size of 35+ members

Application is on Order Service Management (OSM) and Webservices (SoapUI)

Prepared Test Strategy and Test Plan with Test estimation

Prepared the High Level Test scenarios for various systems involved

Prepared Test Metrics, Requirement Traceability Matrix and Test Exit Reports

Prepared Daily and Weekly status report

Test Cases/Execution/Defect tracking using ALM

Client: Manheim (USA) Sep 2012 – Nov 2014

ECR: Electronic Conditional Reports are used to build Buyer’s confidence, which drives optimal sales prices and percentages.

Responsibilites: Role: Onsite Coordinator

Managed offshore team and Prepared Test Plan & Test Effort Estimation

Conducting demo during UAT phase to the Business User

Implemented Parameterization concept during test case preparation phase in HPQC

Defect logging, analysis & tracking using HPQC

Tracked Test Execution & Prepared Test Report

Client: Farmers (USA) Dec 2011 – Aug 2012

HEART: Claim Management is the process of analyzing and assessing the overall claim, post initial claim entry. Once these details are entered, the Claims will be processed through HEART.

Responsibilites: Role: Onsite Coordinator

Handled 12 members of Offshore team during SIT phase

Handled 2 different Offshore teams (Win XP/Win 7) consist of 15 members during Regression phase

Prepared Test Effort Estimation and UAT scenarios

Prepared & Reviewed High level E2E Test scenarios & Test Cases for System (SIT) & Regression (RT)

Defect logging, analysis & tracking using MQC

Tracked Test Execution & Prepared Test Report

Client: Lowes (USA) Jan 2011 – Nov 2011

Services Platform 6: The main objective of the SP6 program is to create a repair service experience that deepens the customer relationship.

Responsibilites: Role: Test Lead

Prepared & Reviewed High level E2E Test scenarios

Parameterization of Test cases & Test Lab set up using Quality Center 9.0

Task analyzing and allocating to team members

Monitored day to day Testing activities

Defect analysis & tracking using Quality Center 9.0

Coordinated with Onshore testing team to discuss on testing status on daily basis

Client: HMRC (UK) Jun 2009 – Dec 2010

ASPIRE: Transformation and delivery of IT services to HMRC. This covers Infrastructure Management, Application Management, New Project Work and Transformational.

Responsibilites: Role: Test Analyst

Participation in preparing Test Plan & Test Estimation

Prepared Test Reports for Proof of Concept, System & system Integration Test

Prepared Business Test points coverage report

Prepared and Performed System, System Integration and defect reporting

Client: Aramark (USA) Jul 2008 – May 2009

PRIMA: This project is mainly to the requirements for Production, Recipes, Inventory, Menu Analysis and various types of report generation in Food and catering services.

Responsibilites: Role: Test Lead

Involved in Designing, reviewing of Unit (Localization)

Performed Module level Integration & System Test scripts creation

Involved in Execution of Unit (Localization), Module level

Managed defect tracking using Quality Center 9.0

Client: Novartis (USA) May 2007 – May 2008

FLM: This project oversees a District of sales representatives. The main purpose of the FLM Portal is to enable greater manager productivity and efficiency by allowing FLM to optimize time spent in managing the business.

Responsibilites: Role: Test Lead/Automation Tester

Participated in Requirement analysis and Portal behavior

Involved in Designing, reviewing & Executing Functional, Integration, System & UAT test scripts for different Portlets

Involved in Database testing using Teradata SQL Assistant

Coordinated the testing activities with the onsite team

Monitored day to day Testing status & Defect progress

Participated in Functionality and Regression Testing using QTP 9.0

Developed Test scripts using Data Driven methodology

Client: 21st Century Insurance (USA) Jul 2006 – Apr 2007

PSS/Equote: This is online auto insurance quote and bind application. The application allows an user to enter vehicle/driver data to get an auto insurance quote.

Responsibilites: Role: Automation Tester

Prepared & Executed Functional & Integration test cases

Involved in designing Data Driven Tests, GUI Checkpoints

Participated in Functionality and Regression Testing using WinRunner 8.2 & QTP 9.0

Maintained Version & Content management in Configuration Management tool CVS

Involved in Defect Reporting and Tracking

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