Developer Architect
Resume:
KOPAL GARG
ServiceNow Solution Architect
PROFILE
A ServiceNow solution architect with 8+ years of experience in product design, development, and implementation, expertise in HRSD, ITSM and CMDB.
Deep experience in implementing ServiceNow integrations.
Kopal has been leading product development from last 18 Months. She is been handling ServiceNow proposal developments to the clients.
CONTACT
PHONE:
EMAIL:
**********@*******.**.**
HOBBIES
Reading
Painting
SUMMARY
Bachelor of Technology in Information Technology Hons. (UPTU) 2012
2008 – 2012
Trainings and Certificates
Certified Scrum Master, 2020
ServiceNow Portal Trained, 2020
Certified HR Implementation, 2019
Certified CSM, 2019
Certified ServiceNow Administrator, 2018
ServiceNow Service Mapping Trained, 2018
Domain Expertise
Energy and Resources
FMCG
Healthcare
WORK EXPERIENCE
Deloitte USI, Senior Consultant
Feb 2019–Present
Project Offshore lead for an end-to-end implementation serving parallelly as portal and integration SME. Delivered two major implementation and three minors.
TCS, Senior Developer
Dec 2012-Jan2019
Worked on diverse ServiceNow projects and delivered three implementations.
SKILLS
PROJECT EXPERIENCE
Industry: Manufacturing, Netherlands
ServiceNow Solution Architect, Present
Role:
End-to-End offshore management and owner for HRSM implementation
Designing HR process flows
Environment and deliver strategy
Working on Mobile application, Virtual agents, bi-directional custom integrations
Drive client design workshops
Industry: Food and Beverages, UK-London
ServiceNow Senior Consultant, 18 Months
Role:
End-to-End offshore management and owner for HRSD implementation
Workday-ServiceNow profile and case integration using the most robust solution
Configured HR lifecycle events
Dynamic Content items
Developing sustainable HRSD solution
Implementing multi-lingual portal and enhancing existing ITSM
Industry: Mining and Transport Leader, Australia
ServiceNow Consultant, 10 Months
Role:
ITSM and HRSD implementation
Custom integrations
Change and Knowledge Management lead
Knowledge migration and upgrade lead
Industry: Healthcare, New Jersey
Company: TCS
IT Analyst, 4+ Years
Role:
Started with the support team, Kopal has been into multiple ServiceNow development and support project during this time
She has been working closely with the US based clients and working in 24*7 support projects
Kopal started as a core .Net developer for initial one year
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