Developer Service

NIVEDITA PALIWAL

Contact: +1-925-***-****

Email: *******.************@*****.***

Summary

IT Experience: 5+ Years of experience as ServiceNow suite developer and administrator.

Currently working at KlovesInc, Santa Clara [May 2018 - Present]

Worked as a Infra Developer at Cognizant Technology Solution [Sep 2016 – May 2017]

Worked as a Senior System Engineer at Capgemini (Previously IGATE) [June 2014 – Sep 2016]

Working experience of various phases of SDLC such as requirement gathering/analysis, designing, coding, development, testing, maintenance, implementation, enhancing, customization, documentation, Production Support

Developed solutions to support the ITIL processes like Incident, Problem, Change, Service Catalog, Knowledge, Human Resource Management, Service Level Management, Reporting, Email Integration, Email Template/Notification, Survey Designer, ATF, Agent Workspace, Walk-Up Experience.

Have knowledge on CMDB and Asset, Service Portal, Scoped Application, Integration with Web Services, Flow Designer, Multi SSO, LDAP

Experience in Agile Scrum Methodology

Certification:

Service Now Certified System Administrator

ITIL V3

Educational Qualification:

Degree Institute Year

B.Tech (CSE) Satya College of Engg. & Technology (MDU) 2013

Technical Skills:

Programming Language JavaScript, CSS, HTML

Tool ServiceNow

Project Details:

ServiceNow Developer/Administrator KlovesInc May 2018 - Present California, USA

Client Name

Vituity

Arlo/Netgear

San Mateo County

Equinix

Edgewell

Forescout

Western Digital

Genomic Health

TwitchTv

USF

SNC

FormFactor

GHI

Intusurg

Hanmi Bank

Project Details

Worked on ServiceNow’s out of the box processes like

Incident, Problem, Change, Service Request, Knowledge Management

Human Resource Management, Facility Management

Service Portal

E-mail Templates/Notifications, E-mail Integration

Reporting, SLA, Survey Designer

ATF, Walk-Up, Agent Workspace

ServiceNow Developer/Administrator Cognizant Sep 2016 – May 2017 Pune, India

Client Name

Philips Lighting

Project Details

Incident, Problem, Change, Service Request, Knowledge Management

Human Resource Management

Service Portal

E-mail Templates/Notifications, E-mail Integration

Reporting, SLA, Survey Designer

ServiceNow Developer/Administrator Capgemini June 2014 – Sep 2016 Bangalore, India

Client Name

GE Corporate, GE Healthcare, GE Capital

Project Details

Incident, Problem, Change, Service Request, Knowledge Management

E-mail Templates/Notifications, E-mail Integration

Reporting, SLA, Survey Designer

Responsibilities:

Interaction with Functional/Process Owners to understand new requirements and changes.

Configure new Service Catalog Items, Order Guides, Content Items, Record Producers and modifying the existing ones as per the new requirement.

Design new Workflows and modifying the existing workflows according to business requirements.

Configure Variable Sets, “Client Side Scripting” such as UI Policies, Client Scripts, Catalog Client Scripts, UI Actions and “Server Side Scripting” such as Script Includes, Business Rules.

Creation of Custom Tables, Fields and configure Access Controls over them, .

Configure E-mail Templates & Notifications, Events, Email Script, Script Actions, Email Inbound Actions.

Configure SLA, Process Flow, Reports, Dashboard, Scheduled jobs, Views, UI Actions, Database views to pull reports

Configure Assignment Rule, User Criteria, Survey and its triggering condition

Configure and Customization of Service Portal which includes creation and customization of pages, cloning of widgets, creation of menus, adding of widgets on pages.

Designing, configuring and customizing new applications and modules.

Involved in development of requirement integration components (SSO, LDAP, and SOAP).

Deploying the developed code to Stage/QA/Production instances

Providing support during the UAT process

To involve in testing as well as test-cases preparation.

Configuring Import Sets and Metrics, Data Source, Transform Maps, Transform Script

Clone the Sub-Prod Instances from Prod and Upgrade instances to newer version of servicenow

PERSONAL DETAILS:

Linguistic Ability : Hindi, English

Current address : Milpitas, California, USA

I hereby declare that the above information is true to best of my knowledge.

Nivedita Paliwal

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