YOLANDI TROLLOPE

MANAGER

EXECUTIVE SUMMARY

A versatile and broadly experienced

office, administrative, finance and

operations manager with a successful

background and strong proficiencies in

areas ranging from management, accounts

payables and accounts receivables and

sales administration to inventory

administration and control, client relations

and shipping. Utilises excellent

supervisory skills and has extensive

organisational experience to run a highly

efficient office whilst dealing with

administrative, bookkeeping and financial

duties and interacting with staff,

management, suppliers, customers,

creditors and other stakeholders.

Demonstrates the ability to effectively

interact, coach and train staff and

contribute to all areas of staff and human

resources development and supervision.

Enjoys working as part of a productive

team but is equally comfortable working on

own initiative.

AREAS OF EXPERTISE

- Management

- Administration

- Finances

CAREER SUMMARY

Daily authorization, checking and follow up on attendance registers, annual leave, sick leave and absenteeism

Daily checking of staff compliment and workstation allocations Ensure daily that AMOS (Flight schedule) preparation and packing are completed and ensure that no flight delays occur

Ensure operation runs smoothly

Weekly presentation to client on complete operation including dealing and compiling of reports on client Internal Review reports Ensuring client queries are handled professionally and efficiently, compiling reports and footage on clients’ request

Ensure all staff members have the necessary uniform and are dressed according to client requirement, order and receipt of uniform including uniform control of staff members that need to pay for their uniform Loading of new staff members, maintaining and adjustments to Biometrics system (Time and Attendance)

Staff training scheduling and ensuring that all staff training, and certification are up to date

Monthly rostering of all staff members on Excel including changes to the roster as and when required to ensure a sufficient staff compliment Monthly checking of all time sheets including deductions, overtime, shift allowance etc. and dealing with pay queries

Monthly analysis of expenses and budgets

Managing and co-ordination of additional contracts Ensure all CCTV equipment is operational for quality control footage Writing and implementing of Standard Operating Procedures Assistance, coaching, motivation, counselling and discipline of staff Support, understand and comply with all EH&S efforts of the company Operations Manager

Professional Aviation Security and Risk Management Client - Kinetsu Worldwide Express (South African Airways) 2019 to 2020

PERSONAL INFORMATION

Date of Birth: 11 February 1980

Nationality: South African

CONTACT INFORMATION

Cell: 083-***-****

Email: adgvn0@r.postjobfree.com

Reporting to: Senior and National Operations Managers Reporting to me: 6x Team Leaders, 6x Admin Staff & 80x Bar Packing Staff (Day and Night shifts)

Office/Administration & Technical Manager

ABC Compu Security Systems, Armed Response and Guarding 2015 to 2018

Reporting to: Directors

Reporting to me: 2x Co-ordinators, 4x Senior Technicians & 4x Junior Technicians

Daily bank processing & monthly reconciliations (3 bank accounts) Authorizing of creditor reconciliations & loading payments onto bank Inter company processing of invoices, payments and journals Checking and authorizing of three company salary runs including commission, deductions, overtime, shift allowance and pay queries Checking of debit order payments and balancing the Sage Pay account Analysis of accounts payable and accounts receivable age analysis Brought ledger – Coding, matching, batching, capturing, and posting of invoices and credit notes (local & foreign creditors). Monthly payment of all creditors & Foreign profit and loss calculations

Reconciling and capturing of expense claims, petty cash. Balance sheet reconciliations and journals

Authorization of FNB payments

Administration of stock and purchase orders for stock. Administration and monitoring of client purchase orders

Monthly reconciliation of stock & bad stock

Liaising with international and local suppliers

Managing off all shipping duties, including all INCO TERMS from various countries via sea and air freight

Basic HR and admin assistance to all departments. Recruitment of staff Accounts Payable, Finance Assistant and Shipping

Hiab (Pty) Ltd

2009 to 2015

Client Liaison Manager

Chubb Electronic Security

2006 to 2008

Ensuring customer queries are handled professionally, efficiently and with empathy. Written communication to clients. Relationship management with high priority clients

Submission and management of salaries

Monthly analysis of contracts and income statement and monthly input on GM report

Bi annual performance appraisals. Assistance, coaching, motivation, counselling and discipline of staff

Recruitment of staff

Support EH&S efforts of the company and understand and comply with all EH&S policies

EDUCATION &

QUALIFICATIONS

SEESA – First Aid Level 1, Occupational

Health & Safety, Leadership & Mentoring,

Initiator & Disciplinary Procedures, Junior

Management, Practical Report Writing –

Aviation Security Awareness, Dangerous

Goods Regulations for Personnel in CAT 4,

Microsoft Excel 2007 Advanced,

Estimating and Calculations Workshop,

Macro Safe in house Health and Safety

Training, Psychology of Customer Service,

Managers Mistakes, Interviewing and

Selecting, Advanced Certificate Managerial

Development & Excellence, Pastel Partner

Version 5, Business Administration

Management

6 GCSEs (Grade 12) Including

Mathematics, Accounting and English

(1998)

PROGRAMMES

MS Office including Excel, Word and

Outlook, Ping Accounts, Simple Pay,

Sage Pay, Listener, AFISwitch, Microsoft

Business Solutions – Great Plains,

BuildSmart, Solomons, Syspro 6.10,

Encore, Flexgen, Brilliant Accounting, JD

Edwards & Co 1985 1996 Hexagon,

Vista, FNB & Standard Bank Banking

Analysis of Trail Balance and corrections

Customer invoicing, account maintenance and adjustments Writing and implementing of Standard Operating Procedures and Company Policies in all departments

Authorization of stock and purchase orders and monthly reconciliation Loading of new contracts, maintaining and adjustments to existing client base on Listener (monitoring system) including signal testing and special instructions

Basic HR and admin assistance to all departments. Recruitment of staff Assistance, coaching, motivation, counselling and discipline of staff Reporting to: Financial Manager

Reporting to: General Manager

Reporting to me: 4x Client Liaison Clerks, 2x Switchboard Operators & 1x Radio Removal Technician

Switchboard operator, receiving of cash, daily banking and petty cash Receiving leads for sales reps, compiling leads report for head office PA to Branch Manager

Liaison with clients and booking appointments for service calls Dealing with client cancellations and compiling reports for head office Chasing outstanding debtors and investigating problems on the debtors book Customer invoicing, account maintenance and adjustments Processing of payments and petty cash control

Stock control and monthly reconciliation

Receptionist, Service Co-ordinator, Credit Controller, Systems Co-ordinator

ABC Security - Chubb Electronic Security

1999 to 2003

Stock control and monthly reconciliations

Monthly debtors invoicing, cash sales and petty cash Bank reconciliations

General administration

Depot Administrator

Accountancy Additions

2005

REFERENCES

084-***-****

Mrs Lee-Anne Lemmer - Manager

Professional Aviation and Security Risk Management 083-***-****

Mr Eddie Rewitzky - Manager

Hiab (Pty) Ltd

Mr Anton Odendaal - Manager

SMT Mining Timber

082-***-****

Johan Roets - Senior Operations Manager

ABC Compu Security Systems & Chubb Electronic Security 082-***-****

United Kingdom - Accounts Assistant

SMT Mining Timber

2004

Brought ledger – Coding, matching, batching, capturing, and posting of invoices and credit notes (local & foreign creditors). Monthly payment of all creditors & Foreign profit and loss calculations

Reconciling and capturing of expense claims, petty cash. Balance sheet reconciliations and journals

Reporting to: Financial Manager

Contact this candidate