Office Assistant Customer Service

EDUCATION

Grade ** Milnerton High School

****

Subjects: Afrikaans, English, Business Economics, Biology, Art, Home Economics

Food & Consumer Science ND Cape Peninsula University of Technology 2005 – 2006

EXPERIENCE

Virtual Sales Account Manager MTN Business SA

Western Cape

May – November 2019

On-board new accounts – Mobile & Fixed LTE

Retain existing customers with new lines and upgrades – Mobile & Fixed LTE Fulfill the Client Experience

Reference: Natalie Maitin 083-***-****

Project Co-ordinator Supersonic (Brightened by MTN)

Western Cape, Eastern Cape & Gauteng

2018 - 2019

Installation Implementation/Customer Expectation Laision (FIBRE DIVISION FOR DATA, VOIP & DSTV)

Technician/Fibre Vendor Management

Email Account Administration/ Support

Quotes, Invoices & Product Sales

Online Database Administration (VOICE, DATA, BILLING)

Customer service, Sales & support

Stock Level Management

Installation Scheduling & onsite support

Daily Work Order Progress reports/Stats

Reference: Melody Gunning 083-***-****

Operations administrator & Project Co-ordinator Smart Village / MTN 2016 - 2018

Project & Operations Co-ordinator

Procurement & Vendor Management

Stock Management

Quotes & Invoicing

Online Database Administration (VOICE, DATA, BILLING)

Customer Service, Sales & Support

Email administration & Support

Reference: Melody Gunning 083-***-****

Operations Administrator Smart Village / Multichoice

Western Cape

2011 - 2018

Bookings Co-ordinator (New Installs & Faults)

Procurement

Stock control & Management

Quotes & Invoicing

Online Database Administration (VOICE, DATA, BILLING)

Customer Services & Sales

Email Administration & support

Supervising Networks & Operations department

.Reference: Mike Clegg 063-***-****

Operations Admin /Customer Service/ PA

Smart Village / Multichoice

Western Cape

2011

General Office Duties

Database Administration (VOICE& DATA)

Stock Control

Bookings & Customer Service Agent

Jobcosting

Credit Vetting

Activations & Cancellations

Debt Collection / Blacklisting

Supervising Domestic staff & Office supplies

Reference: Mike Clegg 063-***-****

Receptionist / Office support Vodacom Gated Services (ISP/Telecomms)

Western Cape

2008 – 2011

(COMPANY INSOLVENT – TAKEN OVER BY SMART VILLAGE IN 2011)

Managing Switchboard / Meet & Greet Clients

General Office duties / Admin

Bookings/Customer service & suppoert

Online Database Admin

Debt Collection

Stock Management

Supervising of Domestic staff & Office supplies

PA to both Managing Directors

Reference: Mike Clegg 063-***-****

PA / Office assistant Cape Villas (Luxury Holiday Letting)

Western Cape

2007 – 2008

GENERAL OFFICE ADMIN

DATA CAPTURING/ BOOKINGS

INVOICING/CREDIT CARD TRANSACTIONS

UPDATING WEBSITE/PHOTO EDITING

PA TO MD

Reference: Nick Ball 021-***-****

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