Customer Care Assistant
Resume:
Jennifer Santos
Taguig City,Philippine
adgvai@r.postjobfree.com
Filipino
May 8, 1982
Female
May 3, 2017 - January 30, 2020
Housekeeping; Back office
Processed payment while waiting for the receptionist to arrive; I answered customer queries; checked the
bookings; do all the cleaning; do all the inventory of hotel supplies
Evelina SRL., Rome Italy
Hotel
Jul 23, 2015 - Dec 28, 2018
Head Couverture
I was an assistant to hotel’s supervisor managing the daily task at night; I was a liaison officer between the hotel’s receptionists and the VIPs if the former could not explain or handle complaints in English; I checked VIP rooms to see if the cleaners in the morning were able to meet the cleaning standard.
TSC Corp. Rome, Italy
Hotel
Jul 1, 2012 - May 21, 2016
Receptionist; Housekeeping
Process payment; take care of the booking; answer
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Personal Information
FIRST NAME / SURNAME
ADDRESS
TEL
NATIONALITY
DATE OF BIRTH
GENDER
Work Experience
DATES
POSITION
RESPONSIBILITIES
EMPLOYER / ADDRESS
TYPE OF BUSINESS
DATES
POSITION
RESPONSIBILITIES
EMPLOYER / ADDRESS
TYPE OF BUSINESS
DATES
POSITION
RESPONSIBILITIES
Curriculum vitae
email and phone queries; do all the cleaning; do all the inventory of hotel supplies
CityMood B&B, Rome Italy
Hotel
Oct 7, 2009 - Jun 28, 2010
Corporate Banking Customer Care Specialist
Handle the Philippines’ top 100 companies’ loans and bank account queries
Metrobank, Makati City Philippines
Banking and Finance
Jul 11, 2007 - Mar 15, 2009
e-Rep (Retail Banker over the phone)
I processed bank transfers; checked debit/credit
history; checked for NSF checks; processed Statement of Account requests; explained discrepancies on the accounts; explained credit card holds and limits; etc.. PeopleSupport Philippines (Washington Mutual Bank
account which was later on acquired by Jp Morgan
Chase Bank
Call center (BPO)
Feb 15, 2005 - Jun 29, 2007
Escalation Team
I took supervisor’s call
Advance Contact Solutions (DirecTV)
Call Center (BPO
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Curriculum vitae
EMPLOYER / ADDRESS
TYPE OF BUSINESS
DATES
POSITION
RESPONSIBILITIES
EMPLOYER / ADDRESS
TYPE OF BUSINESS
DATES
POSITION
RESPONSIBILITIES
EMPLOYER / ADDRESS
TYPE OF BUSINESS
DATES
POSITION
RESPONSIBILITIES
EMPLOYER / ADDRESS
TYPE OF BUSINESS
Jun 1, 1999 - Mar 1, 2003
Bachelor's Degree in Journalism
Lyceum of the Philippines University
Jun 1, 1999 - Mar 1, 2003
Valedictorian
High school
Academia de San Bartolome de Taguig
Jun 1, 1989 - Mar 1, 1995
Third Honor
Elementary
Taguig Elementary School
Filipino
English and Italian
Education and Training
DATES
PRINCIPAL STUDIES
INSTITUTION
DATES
QUALIFICATION AWARDED
PRINCIPAL STUDIES
INSTITUTION
DATES
QUALIFICATION AWARDED
PRINCIPAL STUDIES
INSTITUTION
Skills and Competences
LANGUAGE SPOKEN
OTHER LANGUAGE(S)
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