Manager Service

Steven Ellis

***********@*****.*** 631-***-**** Tampa, Florida

Account management professional who specializes in maximizing revenue while fostering client relationships. Experienced in project management/execution, customer service, managing vendor relationships and operations management. Currently seeking managerial opportunities in the service and facilities management industries.

Experience:

Manager, National Account Services

23rd Group – Charlotte, NC

December 2017 – Present

·Consistently grows account revenue streams by 15% through opportunity evaluation and excess cost elimination.

·Develop lasting relationships with new clients while also maintaining existing accounts.

·Negotiates with vendors resulting in cost savings for clients and organization.

·Manages high-volume commercial accounts (200 tickets monthly) across 8 service categories by coordinating service responses.

·Oversees large-scale proposals upwards of $8,000 in accordance with onsite deliverables to provide project direction.

·Prepares invoices grossing in 25-30% of profit through vendor costs to clients.

·Develops and trains prospective new-hires of company methodology.

Coordinator, Client Services

Front Street Facility Solutions – Bohemia, NY

May 2017 to December 2017

·Accepted and dispatched client service tickets while sourcing cost effective and logical vendors for designated work.

·Managed vendor timetables for services and coordinated schedules with onsite leadership personnel.

·Negotiated vendor costs to keep savings for the client at a maximum while growing company revenue.

·Created proposals tailored to appropriate service categories through analysis of site surveys led by vendors.

Manager, Client Services

Town Sports International – Nesconset, NY

August 2012 to May 2017

·Managed day-to-day activities of commercial aquatics center ensuring corporate cleanliness and maintenance standards were achieved.

·Trained and supervised new employees on best practice methods.

·Maintained localized health-and-safety code laws by monitoring chemical levels and replacing safety equipment as needed.

Education:

Bachelor of Arts in Science Technology and Society

SUNY Farmingdale – Farmingdale, NY

August 2015 – January 2017

Skills:

Microsoft Office Suite, Outlook, Customer Service, Project Management, Cold Calling, Warm Calling, Negotiating, Invoicing, Cost Analysis, Vendor Procurement.

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