Customer Success Manager
Resume:
SEAN EISNER
Fort Wright, KY 41011 ************@*****.***
Employment History
CDK Global June 2016-Present
Customer Success Manager- Customer Experience
Analyze application utilization reports and review with client
Sustain relationships with client base through regular follow-up and expected site visit or virtual session frequency
Lead and provide direction to other Performance Management Consultants and assist manager in achieving project results
Complete accurate agendas and reports within the required timeframes.
Partner and communicate with Sales on all client activities
Otto’s January 2016- March 2017 Server/Bartender
Familiarized guest with menu items and daily specials
Engaged with guest to enhance customer experience
Handled fast paced and high volume work situations with calm, effective work ethic.
Outback Steakhouse August 2011- January 2016
Front of House Manager/Server/Bartender
Successfully managed multiple clerical duties in a fast paced, high demand environment
Administrative Supervisor responsible for managing office filing, entering payroll and imputing employee information on multiple computer programs such as Microsoft Office and Excel
Carry out tasks in a team environment; give goals for team, meet one on one with the Management team to help with goals, budget and over all objectives for each shift
Education
Northern Kentucky University, Highland Heights, KY
August 2014 – December 2017
Bachelor’s Degree in Business Administration
Northern Kentucky University, Highland Height, KY
Expected Completion Spring 2021
Master’s Degree in Business Administration- Leadership/Computer Analytics
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