Administrative Assistant Manager
Resume:
Kayla S. Brooks
Atlanta, Ga *****• Email: ************@*****.***• 770-***-****
EDUCATION
Bachelor of Science in Healthcare Administration - May 2018 Clayton State University, Morrow, Ga- G.P.A. 3.5
Master’s in Business Administration – Anticipated: May 2021 Mercer University Stetson School of Business and Economics- G.P.A. 4.0 PROFESSIONAL EXPERIENCE
Emory Healthcare- Atlanta, Ga October 2019-Present Supv, Business Operations
● Provides supervision of day-to-day operations of facility according to policy and regulations.
● Implemented standardized procedures for no-show and last minute cancellations to improve provider schedule utilization resulting in a 74% decrease in patient no-show rates within the first 3 months of hire.
● Participates in weekly Tier 2 Huddles for Primary Care clinics to keep account of status on clinic safety, methods(workflow), equipment, and supplies.
● Increased patient payment capture through charge reconciliation and education of front office personnel.
● Provides consistent monthly data reports through the use of SQLs to track population health controls to ensure improved patient health outcomes.
● Prepares and works with financial analysts to formulate departmental budget and forecasts future budget requirements.
● Manages all process improvement initiatives effectively, leveraging existing solutions to achieve desired outcomes.
● Empower employees by embracing an inclusive environment to allow the team to feel confident in their ideas and opinions.
● Created a front desk personnel manual to standardize the onboarding process for all front desk staff.
● Resolves all patient complaints regarding quality of service, incorrect visit coding, as well as operational procedures and policies utilizing excellent customer service skills.
● Conducts mid-year and annual performance reviews with direct reports.
● Regularly communicates with staff and physicians on workflow changes and staffing needs during COVID-19 crisis.
● Spearheads changes in the delivery of patient care process to enhance patient/staff/physician satisfaction.
● Maintains clinical compliance with regulatory agencies through staff preparedness and education during COVID-19 crisis.
● Worked closely with physicians and staff to successfully transition all in office visits to telemedicine during COVID-19 pandemic resulting in patient satisfaction score increase of %5 since transitioning to telemedicine.
● Worked with clinic managers to consolidate multiple clinical sites due to decrease volumes during COVID-19 crisis in a 2 week time frame.
Emory Healthcare- Atlanta, GA May 2018-October 2019 Administrative Assistant, Department of Ophthalmology
● Provides administrative support to the department Chair, Administrator, and Sr. Finance Manager.
● Provides support and meets regularly with the Program Coordinator concerning the status of projects.
● Execute timelines as it relates to project deadlines to ensure completion.
● Prepare and edit programmatic operational and financial reports to present during meetings.
● Process expense reports and reimbursements for department
● Maintain database and handles logistics for department operations council.
● Provides support to the director of publications and development as it related to web or magazine publishing.
● Tracks and processes initial paperwork for international “observerships”. Kayla S. Brooks
Atlanta, Ga 30345• Email: ************@*****.***• 770-***-****
● Assist in recordkeeping and preparation of residency and fellowship program prospective student
● interviews.
Emory Healthcare - Atlanta, GA July 2017-May 2018
Patient Service Coordinator,Department of Internal Medicine, Oncology, Family Medicine
● Enabled substantial growth of new clinic location by managing referrals, charge entry completion, and all online patient communication.
● Successfully transitioned all provider patients to new location to prevent gap in care.
● Used high-level of interpersonal and communication skills in independent decision-making.
● Completed all financial operations including revenue cycle duties and daily charge reports.
● Coordinated and reviewed productivity reports with office manager.
● Analyzed and reviewed daily provider schedules for appropriateness of scheduling and utilization.
● Complied with section and clinic policies and operational procedures
● Received the Press Ganey award for excellent customer satisfaction by increasing CAPHS scores by 3% in two months.
● Served as safety captain to ensure clinic complied with OSHA, JCAHO, and the Emory Clinic regulatory requirements.
Kindercare Learning Center -Marietta, GA March 2016-July 2017 Program Specialist, Manager
● Created and revised strategic plans to increase full-time enrollment and utilization of staff.
● Completed annual evaluations of teacher performance and engagement.
● Facilitated program related team meetings.
● Monitored budget for facility supply inventory.
● Coordinated logistics for staff meetings and community engagement events.
● Collaborated with the Director regarding training, recruiting, hiring, and staff performance improvement initiatives.
Lead Teacher October 2012 - March 2016
● Created, organized, prepared, and delivered instructional activities for students.
● Mentored and instructed junior educators in implementing a curriculum that meets the needs of each individual students.
● Cultivated positive relationships with families, colleagues, and community leaders. Golden Living Center Kennestone - Marietta, Ga, May 2013-August 2015 Administrative Assistant
● Performed administrative duties to ensure efficient business operations, including, office open/closing procedure, ordering and restocking supplies, and receiving and distributing mail to departments.
● Handled routine and incoming correspondence to identify items of special interest management.
● Maintained calendars and prioritized meeting request.
● Obtained insurance verification information to ensure payment of accounts.
● Entered data into the system for billing, appointment scheduling, registration, and any patient account change information.
LEADERSHIP DEVELOPMENT
Emory University
LEAN EmPower Training, 2019
Project Management, 2019
Kayla S. Brooks
Atlanta, Ga 30345• Email: ************@*****.***• 770-***-**** Increasing Personal Effectiveness, 2018
Crucial Conversations, 2018
Civil Treatment for Employees, 2018
PROFESSIONAL AFFILIATIONS
President of Rotaract at Kennesaw State University (2013-2014) The National Society of Leadership and Success (2017) COMMUNITY INVOLVEMENT
Member -Junior League of Atlanta- current
Mentor - Boys and Girls Club of Metro Atlanta – 2018 Volunteer - Must Ministries - 2014 Volunteer – YMCA – 2012
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