Manager Customer Service

SIMONE NELSON

860-***-**** E-mail ************@*****.*** LinkedIn www.linkedin.com/in/simone-nelson

Highlights of Qualifications

Proficient in Excel, Word, and PowerPoint.

People skills, organizational skills, communication skills

Time management, problem resolution

Working with clients

Marketing

Working with budgets

Certified in; CPR, AED Completed 07/15

Certified Trained Crowd Manager and Crowd Manager Supervision Completed 02/17

TEAM Certified Completed 11/18

Education

Johnson & Wales University Providence RI

Bachelor of Science, Sports Event and Entertainment Management Graduated 11/18

Special Events Protocol, Weddings & Ceremonies, Concert Production

Experience

Zaro’s Family Bakery, New York NY

Job Title: Catering Coordinator Duration: 05/19-Present

Job Description: using different catering systems, speaking/meetings with clients, negotiations, working with third-party vendors, marketing services, help with menu design, working with production team

FLIK Hospitality, New York NY

Job Title: Receptionist Duration: 11/18-4/19

Job Description: Receptionist/meeting coordinator for PIMCO. In a corporate setting, Greeting/accommodating clients as they come in, reserving/ organizing conference rooms, taking phone calls, working with clients and employees to resolve problems

Event Temps, Newport RI

Job Title: Server Duration: 05/17-11/18

Job Description: Travel to new locations every event, cater throughout Rhode Island and southern Massachusetts, fine dining, customer service, organization, fast paced

Projects

Cater the Macy’s Thanksgiving Day Parade Date of Event: 11/28/19

Spoke and coordinated with event personnel, day of coordination, getting the food set up to standard, working with production on food quantity

Keel Vodka Press Conference Date of Event: 05/15/18

Planned and designed a press conference for the marketing director of Keel Vodka. Rented space, set up, event script

Freelance Floral Work Date of Event: 03/28/18

Assisted in designing and ordering flowers for a wedding in northern Massachusetts. Worked with the bride and groom to cultivate a design, put the design in place, delivered it to venue, set up reception and ceremony spaces

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