Sales Manager

Ellisse Goss

*** ***** ******* **. *** *** Encinitas, CA 92024 603-***-**** ****.*******@*****.*** Seasoned Hospitality professional with seven years of proven hospitality management experience in operations and sales; effective knowledge of account management and development of growth accounts to increase overall market share; sound knowledge of guestroom pattern optimization for maximized group revenue growth, revenue management and strategic market demand. PROFESSIONAL EXPERIENCE

Omni La Costa Resort & Spa - Carlsbad, CA

600 room hotel & 110,000 sq. ft. of meeting space

National Sales Manager Northeast Market March 2020 – Currently Furloughed due to Covid-19

• Continued with the Omni Brand and relocated for a new role at the Omni La Costa in Carlsbad, CA

• Currently furloughed due to the federal shutdown Omni Shoreham Hotel - Washington, DC

834 room hotel & 100,000 sq. ft. of meeting space

Group Sales Manager Mid-Atlantic & Northeast Market February 2017 – Present

• Achieved 111% of annual group sales goal ($2,746,878.00) for 2018 with a total production of $3,062,095.00

• Achieved 114% of annual group sales goal ($2,453,400.00) for 2017 with a total production of $2,806,966.00

• Acquired and built rapport with 30+ clients in the DC/MD/VA area through MPI Potomac Chapter and obtained $250,000.00 in group business from this clientele base

• Successfully targeted the Northeast Market by completing three sales missions in Boston, Philly, and New Jersey to build rapport with clients and build awareness of the Omni Shoreham Hotel and the Omni Brand

• Obtained two Definite Flip Leads in 2019 with a total revenue of $32,000.00

• Comfortably use Knowland and cold calling techniques to target business from the competitive set over need periods

• Actively provide input in daily business review meetings to analyze business opportunities that will maximize overall revenue of the hotel by reviewing STR Reports to increase YOY revenue growth

• Proactively work and maintain relationships with the all NSO teams (Omni Global Sales, ALHI, Teneo) in order to target accounts to acquire from the competitive set

Catering Sales Manager November 2015 - February 2017

• Achieved 116% of annual catering goal ($767.520.00) for 2016 and Production was $892,421.00

• Effectively obtained 2 Definite G-Lead Flips in 2016 with a total revenue of $11,500.00

• Acquired repeat clients in the DC/MD/VA area and worked to build and maintain rapport equating to $80,000.00 in business

• Continuously received Medallia scores of 10 with positive comments from catering contacts increasing overall sales phase scores from 9.31 in 2015 to 9.42 in 2016

Banquet Manager June 2015 - November 2015

• Oversaw banquet functions for 100,000 square feet of meeting space to accommodate 1200+ person events

• Managed 70+ associates to service large banquet functions - Union Contracted Hotel

• Attended daily BEO meetings to efficiently plan and execute service for each individual group's needs Omni Providence Hotel – Providence, RI

564 room hotel & 23,000 sq. ft. of meeting space

Assistant Banquet/Room Service Manager May 2013 - June 2015

• Managed 50+ Associates in the banquet and room service departments - Union Contracted Hotel

• Primarily responsible for scheduling, payroll and purchasing for the banquet and room service departments

• Group Guest Services: Increased overall Medallia event phase scores from 8.67 to 8.92 MEMBERSHIP/AWARDS/EDUCATION

2018 President’s Circle Winner - 2016/ 2017/2018 Sales Incentive Trip Winner 2019 Masters in Sales Certificate

2017 - 2018 MPI Potomac Chapter Member

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