Retail associate manager

Moriah Cannon

Charlotte, NC

Phone:864-***-****

Email: adgv57@r.postjobfree.com

PROFESSIONAL SUMMARY OF QUALIFICATIONS:

Dedicated self-starting professional, experienced in Account Management, Customer Service, Leadership and Sales functions to create the best experience for the customer and business. Proficient in collaborating with peers on leadership opportunities, coaching and effectively communicating with customers from diverse backgrounds. Able to quickly establish a rapport with customers and account holders including capability to make critical decisions, handle escalations while maintaining high quality output. Significant strengths include:

Sales Functions

Leadership

Compliance

Sourcing Talent

Brand Ambassador

Peer Training

Customer Service

Problem Solving

PROFESSIONAL EXPERIENCE:

T-Mobile – Charlotte, NC

Retail Associate Manager (RAM) Nov.2018-Present

German telecommunication company

Ensured customers received the best service possible during their experience with T-Mobile.

Fulfilled leadership duties including Scheduling, adherence to company policies, conduct coaching’s, and trained staff on new material for the position.

In charge of presenting a monthly presentation that includes sales goal, key performance indicators, and areas of opportunity to all store managers and district manager

Complete sourcing efforts to keep department fully staffed at headcount.

Handle escalated matters that include store credits and store discounts for customers while maintaining the best interest for the business.

Received recognition for Top RAM in Q1 and Q3 in 2018, Top RAM Q1 2019.

Truck Associate Manager (TAM) 2017-2018

Orchestrated Fairs, Festivals, and Conferences focused on selling Cellular Plans and representing the T-Mobile brand including Supervision of 3 mobile experts, ensuring accurate communication of brand information during event.

Oversaw budgeting for each event based on Market Analysis, Investments, and expected Return on Investments.

Communicated with various departments to obtain additional information on products, pricing, and various schedules.

Managed the @TMobileTruckCLT Instagram, Facebook, and Twitter (Social Media) presence.

Received recognition as the top TAM Nationwide in 2017 and Top Showroom in 2018.

Retail Sales Associate 2014-2017

Business-to-Business representative for small Business Accounts.

Brand ambassador for Samsung U.S.

Completed and Exceeded monthly sales goals, 90% accuracy.

Received recognition for 10% of all T-Mobile sales representative accolades for 2015 and 2017.

EDUCATION:

University of South Carolina June 2015

Bachelor of Arts: English

Capella University June 2021

Masters Business Administration

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