Manager Customer Service
Resume:
PROFILE SUMMARY
Experienced Manager in Customer Service Relations and back-end business operations ensuring efficient day-to-day office management. Strong organizational skills, known for communicating well with clients, staff members and employees.
SKILLS
Proficient in Microsoft Office Suites
Team development & Managerial Experience
Exceptional customer service
The ability to work under pressure and multi-
task
The ability to follow instructions and deliver
quality results
EDUCATION
University of Central Arkansas
Bachelor of Science in Health Education
SHANAE A. BROWN Nassau, Bahamas
*************@*******.***
WORK EXPERIENCE
SHOWCASE ENTERTAINMENT LTD. NASSAU, BAHAMAS
SENIOR MANAGER ON DUTY
MAR 2019 - PRESENT
Ensure that all day-to-day operations are carried out Rectifying customer complaints
Creating policies and strategies to improve services Control inventory
Conduct staff training for new members
SHOWCASE ENTERTAINMENT LTD. NASSAU, BAHAMAS
INVENTORY COORDINATOR
JUN 2018 - MAR 2019
Oversaw the outgoing and incoming packages
Printed appropriated packaging slips for items to be shipped Managed purchase order deliveries
Monitored returned products to manufacturer/ supplier UNIVERSITY OF ARKANSAS MEDICAL SERVICES
LITTLE ROCK, AR
PATIENT EDUCATOR- INTERNSHIP
JUN 2017 - AUG 2017
Gave overall post-op instructions to patients and families Visited admitted patients and provided written educational prints for a variety of health issues an treatments Conducted group sessions on Sexual education and child safety
Administered surveys to patients
Conducted audits on child sleep positions in the ICU CERTIFICATION &
LICENSES
Basic Life Support 2018
Diploma in Operations Management 2020
UNIVERSITY OF CENTRAL ARKANSAS
STUDENT WORKER, HOUSING AND RESIDENTIAL LIFE
AUG 2016 - MAY 2017
Served as a student representative and advocate
Conducted monthly programs for student involvement Created flyers and poster boards for student health topics Liaison between student and faculty supervisor
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