Sales Representative Store Manager
Resume:
Goshen, IN *****
Professional Experience:
Benteler Automotive Goshen, Indiana August 2014 – Present
Quality Destruct Technician
•Write reports and forward to necessary employees using Microsoft Office.
•Conduct initial inspection at each cell for major deficiencies and advise operator.
•Primary contact for weld and hot stamp operators on 2nd shift.
•Use PAX-it software to take pictures of macro and micro steel and mig weld samples.
•Assist with other duties provided by quality department manager and team lead.
Tool and Die Maker
Accurately and effectively document, report, and communicate all activity to management.
Troubleshoot and repair production dies.
Ed’s Gunsmithing & Resources LLC November 2012 - Present Business Owner – Sole Proprietorship
•Service firearms and educate customers.
•Quote and bill services.
•Plan machining of parts, set-up machine tools and measure results with tools such as vernier calipers, gauges, micrometers, and tape measures for accuracy.
•Technical minded, self-motivated, and a self-starter.
•Troubleshoot malfunctions of tools and other equipment, and firearms.
•Define, troubleshoot, and solve problems of customers firearm related problems.
•Design tools to assist with the disassembly and assembly of tools and firearms.
•Ability to read and understand mechanical drawings, prints, blueprints, sketches, models, and descriptions for geometric dimensions and tolerances (GD&T).
•Determine assembly method and sequence of reassembling firearms and machining parts.
•Able to follow instructions, rules, and regulations for day to day actions.
•Able to listen and accept feedback.
•Continuously strive to develop skills and abilities of business ownership, information systems & technology, machining, and organization.
•Create and update documentation for customers about proper use and instructions of their firearms and handloading.
•Utilize good industrial math skills with fractions and decimals when inspecting firearms for safety.
•Endure long hours standing and lifting weights up to 75 pounds, and work overtime often.
•Support customers in person, via phone, text, and email.
•Support local network, NAS equipment, and networked printer.
•Update, support, and secure Windows 10 and Linux computers, and Android and Apple phones on LAN.
•Federal Firearms Licensee.
•Registered Retail Merchant.
•License to sell handguns.
•Run National Instant Criminal Background Check System checks on customers purchasing firearms.
•Coordinate with Bureau of Alcohol, Tobacco, Firearms, and Explosives for inspections.
Verizon Wireless South Bend, IN October 2004 - December 2013 Retail Sales Representative
•Utilized effective communication skills and was courteous to consumer and business customers to increase sales.
•Main job responsibility was interacting with customers using interpersonal skills to sell services and explain prices and other information using Microsoft Office while being proficient with computers.
•Reported to management daily about sales and customer interactions.
•Assisted in development of data training for fellow sales and customer care representatives.
Radio Shack Corporation Ft. Wayne, IN December 1996 - October 2004 Store Manager
•Assemble and install point of sale displays using knowledge of standard hand and power tools.
•Main job responsibility is Consistent, Profitable Sales Growth.
•Supervised up to 5 employees.
•Lead teams of over 50 store managers and associates in training on new software and products.
•Instructed weekly sales training meetings.
•Increased Gross Selling Profit in every store ran by 5 - 15%.
•7% Year to Date Profit before Bonus increase.
•Increased Earnings Before Interest and Taxes (EBIT) for current store 40%.
•Point of contact to support other stores for help instead of official Radio Shack Computer Support.
•Monthly Expense Summary review for department sales, fraudulent refunds, incorrect charges, and payroll.
Education:
•Indiana Institute of Technology Ft. Wayne, IN - Computer Information Systems, Bachelor of Science
Honors:
Honorable Discharge – U.S. Marine Corps – Field Radio Operator Communicator M.O.S. 2531
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