Pooja Singh

Villa No. **, Sector **, Plot No **, Al Shamka Abu Dhabi, United Arab Emirates

Mobile: +971*********. Email – adguo3@r.postjobfree.com 12 years of work experience as In-flight Manager roles across multiple industries and functions. A proven track record on creating a positive experience for the customers while maintaining the expected standards and policies of multi-million-dollar organizations. Experienced, customer obsessed professional, Vocational Diploma in childcare and education of young children from National Academy Dubai approved by KHDA.

Formal educational background in Hotel Management and Catering from a reputed institution and prior work includes people management responsibilities and constant interaction with senior executives. Possess flexible schedule to accommodate work demands. Work Experience

Electrolux Maintenance and Commercial Services LLC, Abu Dhabi (January 2018 – July 2018) Customer Service Officer

● Responsible for customer service for the Abu Dhabi & Al Ain region.

● Area for focus is handling of contracts, new proposals & client interaction related to any complaints, feedback or general queries.

● Acts as a interface between the client & the operations team to understand the client requirement

& partner with the operations team on preparation of the new proposals or extensions based on the client request.

Qatar Airways, Qatar (February 2006 – April 2016: 10 years 4 months) Cabin Service Director

● Overall responsibility to ensure the safety and wellbeing of customers and cabin crew from boarding to disembarking under the commander's authority.

● Completing required documentation and reports after flights, with the focus on safety to service delivery, from product knowledge and customer care to aircraft cleanliness.

● Responsible in the development of newly promoted cabin crew from junior to senior levels, to maintain a professional image to premium class customers and emphasize in their satisfaction.

● Responsible for assessing the performance of the team members & conducting assessments, providing mentorship training and guidance as necessary.

● Responsible for enforcing safety and security measures and monitoring sensitive zones by conducting on board security checks.

● Responsible for resolving in-flight customer complaints and handling of any unruly customers on board and organizing and planning services in accordance with pre-schedule deadlines.

● Conducting on-board duty-free sales & coordinating with airport vendors regarding catering and passenger loads.

Jet Airways, Mumbai (July 2004-January 2006: 1-year 6 months) Cabin Attendant

● Welcomed passengers, explained flight safety procedures. Attend pre-flight briefing and follow instructions for the flight.

● Help and assist passengers to their seats and meeting their requests during the flight. Industrial Training

● Taj Residency (June 2003 – October 2003)

● On job training and exposure to be as an ancillary part of day to day routine work along with the regular employees of the hotel.

● Worked in all the major departments of the hotel like Front office, Banquet sales, Restaurants, Housekeeping and Kitchen.

Additional Skills

● Successfully completed training for Responsible service of alcohol, safety management system, crew resource management (CRM), dangerous goods and aircraft security search and ditching drill.

● Certified in administering first aid and trained for responsible service of alcohol.

● Recipient of the Sapphire award for 10 years of loyal and dedicated service to Qatar Airways.

● Successfully completed Air Restraint Training.

Strengths

● Team player

● Time management

● Problem solving

● Self confidence

● Handling pressure

● Strong work ethic

● Leadership

Educational Qualification

● Bachelor of Hotel Management and Catering Technology, Niraj College of Hotel Management and Catering Technology, Hyderabad, India (2001-2004).

● Vocational Diploma in childcare and education of young children.

● MS office course certified and approved by ACTVET. Personal Information

● Marital Status: Married.

● Date of Birth: 22 Oct 1982.

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