Customer Care Manager
Resume:
CURRICULUM VITAE OF
JEAN WILLIAM MATTHEWS
IDENTITY NUMBER 890**********
PHYSICAL ADDRESS: 44 Milner Street
Belgravia
Kimberley
8300
Mobile Number: 065*******
Alternative Number: 061*******
Email: adgul2@r.postjobfree.com
AVAILABLE IMMEDIATLY
A. PERSONAL DETAILS
SURNAME
:
Matthews
CHRISTIAN NAME / S
:
Jean William
KNOWN NAME
:
Jean
GENDER
:
Male
ID NUMBER
:
AGE
:
31
TELEPHONE NUMBERS
:
E-MAIL ADDRESS
:
adgul2@r.postjobfree.com
RESIDENTIAL ADDRESS
:
44 Milner Street
Belgravia
Kimberley
8300
MARITAL STATUS
:
Single
NUMBER OF DEPENDANTS
:
0
NATIONALITY
:
South African
ETHNIC / RACE
:
Mixed-race
DRIVERS LICENCE
:
Code 8
CRIMINAL RECORD
:
None
LANGUAGE PROFICIENCY
:
Speak Read Write
Afrikaans
:
Good. Good. Good
English
:
Excellent. Excellent. Excellent
Xhosa
:
Good. Good. Good
B. QUALIFICATIONS
SCHOOL QUALIFICATIONS
NAME OF INSTITUTION :
HTS LOUISE BOTHA
HIGHEST GRADE PASSED :
Grade 12
YEAR COMPLETED :
2007
TERTIARY QUALIFICATIONS
INSTITUTION :
Buffalo City FET College
DIPLOMA / DEGREE :
Tourism
YEAR COMPLETED :
2009
INSTITUTION :
Central Johannesburg College
DIPLOMA / DEGREE :
Tourism
YEAR COMPLETED :
2010
ADDITIONAL COURSES
INSTITUTION
COURSE
COMPLETED
ZCT
END USER COMPUTING
04 February 2016
CTU
A+
January – June 2011
CTU
N+
September 2011
RICOH
Basic Engineer
15 June 2015
CTU
PDI+
11 June 2014
COMPUTER SKILLS
•Microsoft office literate ( Excel, word & outlook)
•Power-point
•Adobe Photo-shop
•Internet Explorer
•Operating Systems (xp,7,8 and 10)
•Team-viewer
•Printer installation
•HSD
•OSDM
• OTHER SKILLS & ABBILITIES
•Customer service.
•Call centre agent.
•Printer Repairs and Troubleshooting
•Network Troubleshooting
•Cctv installation & maintenance
•Computer repairs & Troubleshooting
•Stocktaking and management
•Customer care
•Sales
•Team-building
•Tour Guide Planning
•Cellphone repairs
•
•
•
•
•
•C. WORKING EXPERIENCE
1.
COMPANY NAME :
Toshiba Kimberly
TYPE OF COMPANY :
IT/OFFICE AUTOMATION
CITY / TOWN :
Kimberly
PERIOD OF EMPLOYMENT :
8 May
To
Present
POSITION HELD :
IT Specialist
•
DUTIES AND FUNCTIONS :
•
•Computer maintenance
•Remote Client assistance
•Network Maintenance
•Software installation
•Printer Repairs and Troubleshooting
•Network Troubleshooting
•CCTV installation & maintenance
•Computer repairs & Troubleshooting
•Telephonic customer assistance
•VoIP installations
•Pabx installations
•Cordless solutions installations
•Wireless internet setups
2.
COMPANY NAME :
Zulfahs Consulting & Training
TYPE OF COMPANY :
Training Center
CITY / TOWN :
Johannesburg
PERIOD OF EMPLOYMENT :
January 2016
To
February 2016
POSITION HELD :
IT Specialist
DUTIES AND FUNCTIONS :
•
•Computer maintenance
•Network Maintenance
•Assistance
•N-computing maintenance
•Software installation
•Hardware repairs
•Printer repair
3.
COMPANY NAME :
Nashua Bloemfontein
TYPE OF COMPANY :
Office automation
CITY / TOWN :
Bloemfontein
PERIOD OF EMPLOYMENT :
01 October 2012
To
18 September 2015
POSITION HELD :
Workshop Technician
DUTIES AND FUNCTIONS :
•
•Telephonic customer assistance
•Cctv installations
•Computer maintenance and repairs
•Printer setups
•Printer maintenance and repairs
•Customer services and assistance
•Managing workshop
•Sending and receiving of printer boards and parts
•Computer setups
•Network troubleshooting
•Email setups and troubleshooting
•Quotations
REASON FOR LEAVING :
Unable to work due to car accident injuries
4.
COMPANY NAME :
Sliq-marketing
TYPE OF COMPANY :
Marketing
CITY / TOWN :
Bloemfontein
PERIOD OF EMPLOYMENT :
01 February 2012
To
12 June 2012
POSITION HELD :
Direct Marketer
DUTIES AND FUNCTIONS :
•
•Direct sales
•Direct consulting
•Team building
•Direct marketing
•Networking
•Direct sales
REASON FOR LEAVING :
New job offer
REFERENCE”S
COMPANY
:
Nashua
REFEREE
:
Sylvia fareira
REFEREE’S POSITION
:
Human Resource manager
TELEPHONE NUMBER
:
COMPANY
:
Toshiba Kimberley
REFEREE
:
Wayne
REFEREE’S POSITION
:
Manager
TELEPHONE NUMBER
:
COMPANY
:
Meridith technologies
REFEREE
:
Meridith
REFEREE’S POSITION
:
CEO
TELEPHONE NUMBER
:
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