Service Representative English Teacher
Resume:
Megan
Aldrich
*** * ***** **, ******, CO *****
*************@*****.***
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Skills
Customer Service, 10+ years. Apple Products & Operating Systems Microsoft Office Suite Change Management
Interpersonal Savvy Event Coordination, 9+ years
Self-starter Training and Leadership
Creative Problem Solving Conflict Resolution
Bilingual (Speak, read, and write Spanish at an Intermediate level.) ㅡ
Experience
Colorado Christian University
Student Service Advisor
Lakewood, Colorado – August 2018 - Present
● Advised 300 Online Graduate Students while using accurate and concise communication by email, phone, and in-person, about course registration, financial aid, academic progress, transfer credits, life/school balance, available student resources, & faculty concerns
● Analyzed, organized, and updated reports, spreadsheets, and templates for effective time management, data integrity, & efficient student communication
● Initiated outbound calls to students to assess early intervention needs, built advisor/advisee relationships, navigated obstacles to course completion or course registration, and proactively and persuasively challenged students to successful continuation and academic excellence
24 Hour Fitness
Group X Instructor
Denver, Colorado – September 2014 - Present
● Provided fun & positive fitness instruction of Zumba® and Zumba® Step Group Exercise classes
● Mentored and trained new Zumba Instructors
● Emphasized safety and modeled proper movements and technique
● Helped and inspired over 1,000 students to be successful in their fitness goals
● Created choreography & playlists on a weekly basis for a fun workout environment for all populations
24 Hour Fitness
Assistant Operations Manager
Denver, Colorado – January 2018 – August 2018
• Managed the following positions inside the gym: Service Representative (3-9), Night Service Representative (2-3), Group X Instructors
• Managed Retail: sales, ordering/receiving inventory, displays, POS System, banking deposits
• Supported member retention with a clean, friendly & well-maintained facility
• Assist in the management of training, payroll budget & scheduling, policies & procedures, achieving service-based revenue goals & facilities maintenance Beacon Language Consultants
English Teacher
Madrid, Spain – October 2016 - January 2017
● Taught 25 adults Business-English classes ranging from beginner to advanced learning levels in a classroom setting
● Prepared and provided materials for all class learning objectives and lesson plans Southwest Airlines
Operations Agent
Denver, Colorado – September 2010 - September 2016
• The heart of flight operations responsible for boarding passengers and accurately calculating the weight and balance of individual flights.
• Provided excellent customer service and ensured safety and security of flight operations. Positive customer contact, communication with multiple work groups, excellent problem- solving skills, and efficiency were essential for success.
• Top 1% for efficiency and work performance of agents in Denver (2012-2016)
• Trained 20 new supervisors and employees in Operations and Customer Service
• Collected and analyzed data by coordinating/liaising with 7+ work groups
• Managed time and multitasked in a high-pressure, deadline-driven environment
• Conflict Resolution Officer for passenger issues
• Oversaw and completed all paperwork for flight operations, and input data to multiple FAA- certified airline software programs
Southwest Airlines
Ramp Agent
Denver, Colorado – September 2009 - September 2010
● Top 3% performer for efficiency and work performance in Denver (2010)
● Trained new employees in day-to-day operational tasks and safety
● Loaded and documented flight loads for 10+ flights per day to FAA standards ㅡ
Education/Certifications
Bachelor of Science: Parks and Recreation Management Northern Arizona University - Flagstaff, AZ
TEFL/TESOL Certificate
International TEFL Academy
Intensive Intermediate Spanish
La Aventura Español Madrid - Madrid, Spain
Licensed Zumba® & Zumba® Step Instructor
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Volunteer Experience
Young Life: Leader 2001-2014
• Coordinated weekly youth recreation events, weekly activities, and winter and summer camps.
• Managed a team of volunteer youth leaders.
• Mentored high school students
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