Front Office Program Manager

Ahmad Elamin

adguh9@r.postjobfree.com 240-***-**** U.S. Citizen

EDUCATION

University of Maryland, Baltimore County

Degree: Bachelor of Science - Information Systems

Certification: Certified Scrum Master (CSM), Security+ pending

SKILLS & QUALIFICATIONS

Technologies: JavaScript, HTML, CSS, SQL, Jira, Innotas (PPM), SharePoint, SolarWinds, .Net, IBM AppScan, Netsparker, Adobe Analytics, Visual Studio 2017, MS Visio

Language: Fluent Bilingual in Arabic and English

PROFESSIONAL EXPERIENCE

Leidos: Scrum Master/Business Analyst

Agency: National Institute of Health (NIH)

Tenure: December 2018 – Present

•Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

•Managed DTM to Launch Analytics migration for 15 applications as part of the Maintenance contract

•Provided project support for NHLBI in the development and integration of applications on a single platform on the Intranet for internal members to utilize in day-to-day activities.

•Collaborated with program/project managers and technical leads in the compiling and preparing of status reports utilizing Innotas and served as a point of contact for program manager.

•Conducted requirements gathering sessions with client stakeholders using interviews, document analysis business process descriptions, scenarios, workflow analysis.

•Worked on As-Built Documentation for product and ensured it is up to date as new releases occur.

•Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines

DP Solutions: Application Support Analyst Tenure: November 2017- June 2018

•Troubleshooted and resolved application issues escalated from end users

•Worked with developers and testers within our Database team in ensuring detailed requirements are implemented correctly and meet customers’ expectations

•Supported services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

•Remote access solution implementation and support: VPN, Remote Desktop Services, and Citrix

•Assisted in managing database storage, building out new schemas, partition maintenance and other DBA tasks.

•Supported technical issues involving Microsoft’s core business applications and operating systems

White Oak Community Center: Receptionist

Tenure: June 2016- May 2017

•Assisted in the managing of Montgomery County’s database and verified, edited and modified members' information using ActiveNet Software

•Focused on driving productivity by leveraging strong front office management skills while maintaining strong working relationships with all team members and clients

Agile

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