Service Representative Customer
Resume:
Elaiza Mae Albaniel Marasigan
*** *** ******* *, **** of Bacoor, Cavite
***************@*****.***
Objective
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Education
Tertiary:
Datacom Institute of
Computer Technology
Multimedia and Information
Technology
Imus City, Cavite Philippines
2015-2017
Secondary:
God’s Grace Christian School
Bacoor, Cavite Philippines
2011-2015
Work Experience
Task Us Inc.
Imus, Cavite Philippines
September 2017 – October 2020
Customer Service Representative (E-Commerce)
Chat Support
Maintain customer satisfaction by providing quality service to member regarding their order concerns
Managed refunds, shipping and order inquiries
Guaranteed positive customer experiences and resolved all customer complaints
Addressed customer service inquiries in a timely and accurate fashion
Content Moderator
Image sorting for electronic devices
Block and scan each image that may harm client
Email Support
Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail
Forwarded requests as per escalation policy to higher level of support
Used support applications for recording and tracking problem
Technical Skills
•Knowledgeable in using Zendesk
•Oriented in Microsoft Office applications
•Network troubleshooting
PC troubleshooting
Personal Information
Birthdate: September 14, 1998
Birthplace: Bacoor City, Cavite Philippines
Civil Status: Single
Nationality: Filipino
Character References
Danilo San Diego
Team Leader, TaskUs Inc.
Imus, Cavite, Philippines
Carmela Alvior
Research Assistant, University of Perpetual Help
Molino, Cavite, Philippines
Contact this candidate