Certified Scrum Master

D A N M I A N

J O N E S

C E R T I F I E D S C R U M M A S T E R

P R O F E S S I O N A L S U M M A R Y

Dedicated and efficient project coordinator professional with 4years experience in administration, sales, and support. Seeking to leverage my Certified Scrum Master experience.

C O N T A C T

214-***-****

************@*****.***

Linkedin.com/in/

SKILLS

Project Management Agile CRM/Zoho/Slack Agile Methodologies Data Analysis

Task Management

Technical Support Advanced Excel Onboarding

Team Development Marketing

Leadership Management Problem Solving Training

Sales

danmianjones/

Carrollton, Texas

C E R T I F I C A T I O N S

Certified Scrum Master

E D U C A T I O N

Bachelor of Science Business Administration and Management

Dallas Christian College

P R O F E S S I O N A L E X P E R I E N C E

Development Setup Specialist / Paycom / 2019- Current

Primary liaison for developers and clients (ensuring projects are is 100% accurate and on schedule)

Identify the scope of work for each project

Produce weekly analysis reports for executives using excel (report provides a broad overview of company progress) maintaining data up to 100 clients weekly Coordinate with a cross-functional team to implement the best strategies for each client

Producing payroll files for clients via Paycom system

Provide direction and support to project teams and individuals

Investigates and successfully resolves 401k project complications and delays Manage pipeline project entries in the project tracking software

Implement technical SFTP connections between Paycom and providers

Project Support Coordinator/ Umbrella International Group / 2016-2019

Created team adherence spreadsheets to provide monthly reporting to direct

Supervisor; increasing inbound call volume from 65% to 85%

Created marketing materials (social media copy, personalized websites) for clients; increasing clients leads by 50%

Provided on-the-job training, coaching, feedback, and skills assessment to newly trained associates throughout the company

Increased sales conversion rate by 2% month over month by providing excellent customer service

Nurtured and guided clients through the on-boarding process (templates, next steps, payment sop)

Generated leads and implemented a variety of marketing strategies to successfully obtain new clients (ads, cold calling)

Contact this candidate