Personal Background

Information Technology professional with 7 years experience in the field whose aptitude for technology has persisted since age 11. Proficient in customer service\training, operating systems, PC hardware, programming languages, web design, system administration, networking, and security with intermediate electronics and Internet of Things skills. T e chnical S k i l l Set

Helpdesk Ticket Systems Remote Support Windows 7, 8, 10 A+ PowerShell C, C++ Python PHP HTML 5 HL7 Windows Server 2012 Active Directory Microsoft SCCM Office 365 Cisco\Avaya Networking Equipment Education

A.A.S. Computer Networking and Cyber Security SUNY Schenectady County Community College 2013

• Cisco sponsored degree program focused on A+ hardware, coding, systems administration, networking, and cyber security Certifications

Cisco Certified Network Associate (CCNA) 2015

P r o f e s s i onal Experience

Self-Employed Refurbished Technology Technician August 2018 - February 2020

• Sole employee operating an online store selling refurbished computer equipment purchased from auction Information Technology Help Desk Technician The Bone & Joint Center March 2018 - August 2018

• Provided remote and in-person technical support to medical professionals using HL7 standard across multiple applications

• Responsible for SCCM upkeep, monitoring, and software package creation\deployment

• Built a Windows 10 image from scratch then imaged\prepared\installed over 100+ computers to migrate from Windows 7 Principle PC Analyst New York State Unified Court System December 2015 - March 2018

• Hired to supervise the technology helpdesk for New York’s entire Fourth Judicial District with a team of only three subordinates

• Led the charge on migrating 500+ desktops\laptops to Windows 10 and Office 365. Provided remote support to on-site installation technicians while imaging\preparing the needed equipment. Instructed remote and in-person Windows 10 and Office 365 training for 500+ users using documentation I personally created

• Converted a neglected paper inventory system to FileMaker databases and applications using barcoded asset tags to efficiently maintain 10,000+ pieces of inventory worth millions of dollars IT Consultant Interface Computer Communications December 2013 - December 2015

• Hired as a consultant to assist the technology helpdesk for New York States Town and Village Courts

• Assisted in migrating 300+ desktops\laptops to Windows 10 and Office 365. Provided remote support to on-site installation technicians while imaging\preparing the needed equipment. Instructed remote and in-person Windows 10 and Office 365 training for 300+ users using documentation I personally created

• Led the charge on removing malware from computer systems through the purchase\configuration of Bitdefender antivirus software and custom built Windows scripts

Kenneth J. Satterlee

511 Beacon Street — Scotia, NY 12302 — 518-***-**** — adgucy@r.postjobfree.com