Salesforce Office

Syeda Maryum Fatmi

***** ***** ***** **, *******, VA 22033

Tel: 571-***-**** Email: ***********@*******.***

EDUCATION

George Mason University, Senior Graduation: August, 2021 BS, Psychology

WORK EXPERIENCE

Aquicore- An energy monitoring company whose product and platform provided in depth readings of energy usage in commercial real estate buildings. Provided real- time readings of electricity, gas, water, steam as well as utility budgets to help organize and maintain a cost efficient solution. Client Services/Support Intern August 2019- October 2020

● Onboarded new clients to Aquicore’s product and platform usage

● Troubleshooted concerns of clients via Intercom and Salesforce

● Engaged with clients regarding their Utility services and Utility Budgets

● Created product training documentations for customers; published support articles for platform concerns

● Managed Utility bill data ingestion to Aquicore’s platform

● Oversaw projects in engaging third-party utility bill reading companies to automatically ingest data

● Maintained Utility cases using Salesforce

● Created performance reports to monitor data in Aquicore’s platform

● Organized detailed spreadsheets to share with Client Services team and Project Engineering team to view potential issues with data ingestion

Aquicore June 2019- August 2019

Product Analyst Intern

● Administrated migration of projects from Jira and Confluence instances during a company merge

● Shadowed the Product Management team whilst analyzing business problems

● Engaged in weekly agile sprints with PM, Engineering, and support teams

● Developed research skills regarding different technical platforms (Jira, Confluence)

● Established knowledge of Commercial Real Estate and of different Utility companies

● Communicating with clients regarding different Utility companies and their expenses

● Created business models regarding different projects Fairfax County Public Schools September 2018-May 2019 Independent Contractor

● Serve as Substitute Teacher for various high school classes ranging from grade 8- grade 12, averaging 20 students per class

● Implement an engaging lesson plan for Science and Engineering classes teaching students new material and managing daily activities

● Use in-classroom technologies such as SmartBoard and Microsoft Office Suite (MS Word, MS Powerpoint) to design and implement course material

Fairfax County Government-Chantilly Regional Library June 2016-June 2019 Library Page

● Sort, scan and shelve different categories of books and reading materials throughout the library sections

● Operate library computer systems (SIRSI Workflow) to organize reading material Syeda Maryum Fatmi

12537 Alder Woods Dr, Fairfax, VA 22033

Tel: 571-***-**** Email: ***********@*******.***

● Assist and direct library patrons with any questions or concerns Fairfax County Public Schools Office of Information Technology June 2016-December 2016 Intern

● Provided in-house technical PC hardware and software support under the supervision of Enterprise Server Programmer

● Assisted in troubleshooting hardware and software issues on both desktop and laptop PCs communicating updates and issues to impacted team members

● Tracked and maintained hardware inventory including need to dispose or procure new hardware TECHNICAL SKILLS

● Microsoft Office, Linix/Unix command, Windows 7, Salesforce, Google Suite, Slack, Trello

● Comprehension of Network Security Procedure

● General knowledge and understanding of SQL

● Understanding and knowledge Jira, Confluence, and Agile Methodologies

● Understanding of various cyber security threats, their identifications, and protection

● Operating intercom for client communication

● Certificates:

o Customer Service; Soft Skills fundamentals

o Salesforce 101: Introduction to Salesforce

o Customer Success: How to Actively Engage Customers o Introduction to HR Fundamentals

● Certifications in Progress: Salesforce Admin

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