Customer Service Office

Najee M. Barnette

518-***-**** **** *th Avenue, Brooklyn NY 11220 ***********@*****.***

Education:

University at Albany, State University of New York Graduated: Spring, 2020 Bachelors of Science in Informatics Honors: Spellman Award 2020, and Dean’s List Hudson Valley Community College Graduated: Spring, 2016 Associates of Applied Science in Computer Information System Relevant Experience:

Zones Nfrastructure: Menands, NY 2019 - Present

Microsoft Office 365 Ambassador

● Offer installation, configuration, and support of Microsoft Office 365 through over the phone conversation, and/or communicating via email.

● Consult daily with 50+ remote customers to resolve technical issues regarding Microsoft Office 365.

● Committed to providing exceptional customer service and recognized by management for phenomenal customer service.

● Use of Research and Problem Solving for issues such as, but not limited to updating O365 licenses, configuration of DNS and transfer of essential documents.

Best Buy: Albany, NY 2016 - 2019

Salesman

● Consulted to customers with the latest up-to-date knowledge on refrigeration, home appliances, and automotive products to increase the business sales.

● Maintained, managed, and organized customer contracts, warranties, payments, and sale transactions.

● Trained new Team Members on how to stay refreshed with the latest technology and how to provide great and friendly customer service.

● Excellent communication with co-workers, management, and customers. Relevant Coursework:

IINF Programming for Problem Solving: University at Albany Grade: A

● Used modern computer programming language as a way to solve problems.

● Focused on programming concepts and fundamentals within the context of solving real world problems. ICSI Computing and Information: University at Albany Grade: A

● Studied various aspects of information and the modern digital computer.

● Applied critical readings and the use of multiple perspectives through teamwork to formulate a debate towards topics of what we can and cannot know through computing, interactions between technology and humans, and a series of contemporary applications of the disciplines.

IINF Data and Databases: University at Albany Grade: A

● Explored long-standing relational (SQL) databases and newly emerging non-relational (NoSQL) data stores, as well as, the nature of data, Big Data, intellectual property, system lifecycle, and development collaboration.

● Worked on team based activities and hands on exercises. IINF Network and Systems: University at Albany Grade: A

● Studied the fundamentals of networked computing systems with an emphasis placed on the basics of network protocols and how they operate at all layers of the networking models.

● Researched and Explored personal computer internal system components, storage systems, peripheral devices, and operating systems.

Useful Skills: HTML, JavaScript, DNS Configuration, Domain Setup, Adobe Photoshop, ITIL Methodologies, Troubleshooting, Active Directory, Office 365, Mac OS, Windows OS, Research, Leadership, Phone and Email Etiquette, and Friendly Customer Service.

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