Phone: 862-***-****; Email:email@example.com
Lead Business Analyst/Senior Technology Project Manager for Barclay US Consumer Bank Credit Card - Contact Center platform at Barclays
1.A passionate IT professional with exceptional leadership qualities who wore various hats such as hands on developer, a Java architect, a Development Manager and now Agile Product Owner in career spanning across Asia and America over 24 years of experience.
2.I am a certified Scrum Technology Product Owner with 5+ years of experience in Agile transformation,successfully delivering multiple projects through iterative development process.
3.Currently,working as a Lead Business Analyst/ Senior Technology Project Manager for Consumer Credit card Contact Center at Barclays, supporting multiple platforms as listed below
a.Contact Center Agents system
b.Interactive Voice Recording or IVR
e.Business Process Management for Case management
The current focus being - Migration of the core platforms from Legacy to AWS cloud solution, primarily Amazon Connect.
On day to day basis, some of the responsibilities include
1.Manage team of business analysts/tech managers, guide and mentor from time to time
2.Support AWS Cloud platform migration for the legacy platforms from requirements and milestone perspective
3.Providing thought leadership to Program Governance activities such as prioritization and negotiating with stakeholders on backlog priorities.
4.Work closely with business owners/product owners to for managing technical.
5.Since Barclays team is spread across US, India and UK, I am responsible to coordinate, collaborate and communicate effectively with the agile teams spread across oversees
6.As an advocate for agile transformation – responsible for Agile transformation and guide teams on agile processes.
7.As an experienced Agile lead, I am well versed with both JIRA and Rally.
8.As a business analyst lead managing team of business analysts, defines standards around many agile cadences and standards such as
a.Outlining Business Outcome/ Epics/ stories clearly in Rally
b.Define standards around managing agile cadences
c.Improvise Agile processes based on team’s feedback
9.As a technology manager, also manage projects with respect tp
a.Proactively resolve upstream dependencies and resolve conflict effectively across teams.
b.Focus on reducing tech debt when value can be measured in efficiency and quality metrics
c.Define, track all project milestones, risk/mitigation plan and make sure project is delivered successfully.
10. Besides, self-motivated to study and advocate various new initiatives such as AWS Solution Architect associate certification.
Finance,Healthcare, Manufacturing, Construction
Contact Center Platform, IVR, Online Chat, Prescription Benefit management,Pharmaceutical, HR, Finance
Completed Scrum and Agile training
Mobile and Responsive Web Design Certification,
Test Driven Development Using React.js and ES6 Certification.
Enrolled into Big Data Architecture Certification
JIRA, Microsoft Project Plan, CA Rally for Agile Development
Micro Service,Mobile and Responsive Web Design, RESTful service oriented architecture
Mongo, Hadoop, Kafka,
Cloud Based Platform
AWS Cloud based solution, Amazon Connect, Appian Business Process Management platform.
Eclipse, CICD - Cloud based deployment through Github
WebSphere 6, WebLogic,Tomcat, iPlanet 4.0 IIS 6.0
IBM Data Power, Mule, Jasper /JRXML,ext-JS, Google Search Appliances, Rational Rose 2000, SAP Business Object 4.0
Databases / DB Tools:
Oracle 9.x, Sybase 4/10, DB2 7.0, MS SQL Server 6, Teradata 13
Scrum (Agile), Waterfall
Windows NT, Windows XP, Sun Solaris, Linux, AIX
Barclay US Consumer Bank – Credit Card Contact Center Platform
Lead Business Analyst/Technology Project Manager
Supporting Agile based project management and AWS cloud bases solution implementation as a lead business analyst and technology project manager.
Express Scripts, Franklin Lakes, NJ
Senior Technical Product Owner
GitHub, Cloud computing,SpringBoot Servives, REACTJS for Responsive Web development, MicroServices and RESTful API development
Senior Java Consultant/Team Lead
J2EE, JSP/Servlets, Struts WebLogic, ANT, Tomcat 6.1
N.P.A. A Division of Express Scripts
Pharmaceutical/prescription benefit management
Senior Programmer Analyst
IBM WSAD 5.0, WebSphere 5.0, EJB 2.0, Oracle 8.1, Struts 1.1; Visual Age 4.0, JSP, Servlets, JDK 1.3.1, EJB 2.0, DB2 7.0, Web Logic 6.1. IIS 6.0
House of Code Consultant
Financial Fusion server 1.1, Bill cast, Oneview, Java Template Framework (JDK 1.2).
House of Code (India) Pvt. Ltd
House of Code, Inc, New York, NY
J Developer (JDK1.2), Swings, EJB 1.1, Web Logic 5.1, SQL Server 6.5, Rational Rose 2000
L & T Information Infotech (India)
Rizvi Software (India) Pvt. Ltd
Birla Global Software Ltd Pvt. Ltd
Akshay Software (India) Pvt. Ltd
Power Builder,Unix, Sybase
EDUCATION: M.S. (APPLIED MATHEMATICS) UNIVERSITY OF MUMBAI – 1991-92
Certification in Mobile and Responsive Web Design – Aug 2015
Scrum alliance certified Product owner - http://membership.scrumalliance.org/member/supriyabrahme