Administrative Professional
Resume:
T R I C I A S U E - J E N K H A N
#** **. ******* ******, ** Dorado
[M] 868-***-**** Email: **********@*****.***
Profile
A self-starter and quick learner. Versatile skill set with expansive experience in customer service, sales, and written and oral communication. Detail-oriented worker with administrative experience. Strong customer service and communication skills. Well-versed in leading staff and mentoring with experience instilling motivation and promoting teamwork. Trained in Social Psychology. Currently finishing UK Diplomas in Train The Trainer and Human Resources.
Professional Accomplishment
Office Administration
Excellent Customer Service
Professional Presentation
Operations Management
Computer Savvy
Marketing Experience
Event Management Licensed Nail Technician
Accounting /Bookkeeping
Registered First-Aider
Work History
Fleet Management Caribbean Airlines Limited
Assembles ‘C’check packages using the
latest revision task cards for B737 & ATR
fleet
Close line station work-packages
Assist ‘A’ and ‘C’ check planners
Enter data for into Trax for C-checks
Assist in TRAX data entry
Administrative duties
2019-2020
Technical Records Caribbean Airlines Limited
Updates and Logs Work Orders for Piarco
and Outstations, that were ordered by
the Planning Department, into TRAX
daily
Enters aircraft defects and updates
defect closures in TRAX daily
Balance the Airframe, Propeller and
Engine books for B737 and ATR planes
Monitor TRAX forecasts for
open/outstanding/overdue defects
Other Administrative duties
2017-2019
Tricia Sue-Jen Khan 868-***-**** **********@*****.*** 2
Maintenance Planning
Support Staff
Caribbean Airlines Limited
Assist Planners with packages - Complete
work-scopes for night and morning
packages
Assembled ‘A’ and ‘C’ packages using the
latest revision task cards
Close line station work-packages
Assist ‘A’ and ‘C’ check planners
Enter data for into Microsoft Excel for C-
checks
Assist in TRAX data entry
Administrative duties
2015-2017
Customer Service
Representative
Caribbean Airlines Limited
Administration, processing and
remittance of all baggage claims (including
crew/staff) from 2010 to current time
Processing of Passenger baggage claims
– theft, damages, lost – via email and
general mail
2013-2015
Flight Attendant Caribbean Airlines Limited
Provide excellent customer service to
passengers while ensuring their comfort
and safety throughout the flight
Trained to deal with security and
emergency situations
Make sure that passengers with special
needs are cared for in an appropriate
manner and provide first aid and medical
care to any passengers when necessary.
Handles tasks associated with boarding
and disembarking the aircraft.
Due to the confined quarters on an
aircraft the job revolves around safety to a
much greater
Jul.2009 – 2013
Executive Secretary CLICO [Trinidad] Limited
Manage Agency Manager’s Schedule,
Agendas, Emails, general mail, including but
not limited to, administration of clients’
general insurance premiums
Wrote & prepared confidential
communication and expense reports
Coordinate communication
Submit New Agents Validation Reports
Compile Office Subsidy Reports
Accounting duties including Manage
Petty Cash, Expense Reimbursements and
Distribute Pay Slips
Jan.2006 – Jun.2009
Tricia Sue-Jen Khan 868-***-**** **********@*****.*** 3
Manage Staff Meeting and Workshops
Upheld confidentiality standards across
all communication and documentation
platforms
Accounts Assistant Trinidad & Tobago Mortgage Finance
Processing Daily Cash and Salary
Deductions from Standing Orders
General Filing for Finance Department
Assisting with Spreadsheet Balancing and
Formations
Jan.2005 – Dec.2005
Business
Administrator
Kreative Concepts and Innovations
Managed appointment calendars for the
firm
Marketing, Event Management and
Promotions for Kreative Innovations
Payroll, Accounting and Office
Administration
Implementation of new Systems and
Procedures
Staff Recruiting and Training
Management of Office Procedures for
Kreative Concepts
Implemented Training Course for new
Drivers and Loaders
2002-2014
Performance Analyst /
Communicator
Courts [Trinidad] Limited
Track and Record Driver and Delivery
Performance on MS Access
Process Incoming and Outgoing
Containers of Local and Foreign Goods
and Appliances
Liaising with Local Suppliers, Purchasing
Department and Customers on Furniture
requisitions
Basic Accounting duties
2000-2003
Flight Attendant Air Caribbean Limited
Ensure Passenger Safety and Comfort
Trained on Boeing737-200 and YS11A
Aircraft
Operated Mainly International and
Chartered Flights
Competent in Flight Safety, First-Aid and
Swimming
1997-2000
Tricia Sue-Jen Khan 868-***-**** **********@*****.*** 4
Branch Administrator Courts [Trinidad] Limited
Supervise all Cash Desk Operations and
Administration
Assist Customers in need of After-Sales
Service and Special Arrangements
Monitor Delinquent Accounts and Special
Arrangements
Performed Relief-Cashing Duties during
Peak-time
1992-1997
Education
Air Export Forwarding
Social Psychology
E.C.Dip
Operations
Management
Nail Technician
Udemy
ELearn College UK
University of West Indies
UWI School of Continuing Studies
2020
2020
2019-2020
2017
Event Management Arthur LokJack GSB 2008-2009
Web Page
Development & Design
ROYTEC 2001
Public Relations &
Marketing
U.W.I. School of Continuing Studies 1997
Travel & Ticketing SITAL 1996
Customer Relations Watkins and Associates 1995
Desktop Publishing Personalized Computers 1994
Advanced Level U.W.I. School of Continuing Studies
Sociology
Literature
1990-1992
Ordinary Level St. Stephens College
English A
English B
Social Studies
Geography
Biology
History
Principles of Business
Mathematics
French
1985-1990
Tricia Sue-Jen Khan 868-***-**** **********@*****.*** 5
Personals
Date of Birth - 06 May 1973
Citizen of Trinidad & Tobago
Single
Female
Special Interests
Painting
Catering
Latin Dancing
References (available upon request)
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