Manager Front Office
Resume:
Akash Patil
********@*****.***
Date of birth: 28/07/1990
Nationality: Indian
Looking for suitable opportunity to lead a team of housekeeping professionals, where I can explore my skill sets and bring them to effective use for achieving the organizational objectives by providing the clients and customers with professional and efficient services. An adept housekeeping professional with 5 years of industry experience
Core Qualification
Great communication skills
Takes directions well from others
Good supervisory skills for entry-level staff
Efficient and fast in performance of all housekeeping duties
Keeps accurate supply needs list
Checks rooms for cleanliness compliance by staff
Addresses staff issues with Housekeeper Manager
Co Fidelio, M.S Office, Opera
WORK HISTORY
Caesars Resort Bluewaters Dubai - UAE 16.09.2018 - Present Housekeeping Supervisor (Pre Opening Team)
Supervised daily housekeeping duties for entry-level cleaning staff.
Provided coverage when needed.
Performed monthly evaluations of staff and suggested corrections when needed.
Recommended disciplinary action to Housekeeper Manager when required.
Provided training and direction to new staff.
Worked well as a team player.
Worked with staff and upper-level management toward attaining resort goals.
Conducted monthly staff meetings.
Planned weekly staff schedules and planned individual cleaning assignments.
Raffles Dubai – UAE 08.10.2017- 18.08.2018 - Housekeeping Supervisor,
Responsible for the cleanliness of the assigned areas
Work in accordance with the SOPs (Standard Operating Procedures)
Update the system with real time status of room occupancy and the cleaning status
Report to the Manager - Housekeeping
Maintain a log of the daily tasks allocated and completed
Responsible for the serviceability and periodic maintenance of the equipment used
Coordinate with the team members for smooth and efficient functioning of the department
Train new employees for adapting to the hotel SOPs (Standard Operating Procedures)
Serco, Dubai – 11.10.2016 –22. 09.2017 - Housekeeping Supervisor
Serco is a FTSE 250 international service company, which combines commercial knowledge with a deep public service ethos
Management and supervision of Housekeeping staff
Planning, Supervision and delivering cleaning services within the 11 premises of Dubai Tram
Responsible for keeping the cleaning equipment in good condition; and report any misuse to Assistant Manager Housekeeping.
Cleaning chemicals are stored in accordance with ‘Impact and Aspect Register.
Incident/accidents or other such issues related to cleaning within stations, depots, trams are reported and resolved in timely manner.
All departmental documentation is completed accurately.
Advise Manager Housekeeping of any training needs for the staff.
Responsible for the services provided by the Waste Management, Pest control, Feminine Hygiene and laundry subcontractor with in specified, and provide feedback to Seniors.
The St. Regis, Dubai - 06.10.2015-08.02.2016 -Housekeeping Supervisor (Pr-Opening team)
Responsible for smooth operation of the floor assigned.
Responsible for the performance of floor boys.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the guest needs under intimation to EHK/Executive.
Manage guest requests, amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner
Handle all responsibilities in the absence of Housekeeping Manager
The Address Dubai Mall Hotel 15.06.2014- 03.08.2015-Housekeeping Supervisor
Performed daily opening and closing of Housekeeping.
Checked rooms inventory, assigned rooms to housekeeping staff.
Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and
inputted into automated computer system.
Created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
Ensured highest productivity and efficiency in Housekeeping operations.
Ensured stock rooms and carts were maintained with sufficient supplies.
Provided excellent customer service (internal and external), and maintained good knowledge of
hotel services, operations, local area & attractions, etc.
J.W Marriott Marquis, Dubai U.A.E 02.05.2013 - 15.05.2014 Management Trainee, Housekeeping
Room making, spring cleaning
Flower arrangements, Stock receiving and inventory management
In-depth knowledge of various housekeeping equipment and products
Knowledge and expertise over laundry operations
Familiar with the latest industrial trends
Leadership skills, Quick decision making,Hospitality skills.
China Restaurant Luo, M gallery, Zurich, Switzerland 06.06.2012-06.12.2012-Internship (Mandatory 6 months training as part of curriculum)
Gained hands on experience in five-star hotels. Areas of training included restaurant, bar, Front office, kitchen, housekeeping, and room service.
World Economic Forum 01.2012 - 01.2012 - Davos, Switzerland.
I helped in the World Economic Forum event from the 25th to 28th January. I worked in the service department for this
Taj Palaces, Hotels and Resorts, Mumbai. India 24.10.2009 - 25.03.2010
Industrial Trainee - The Industrial Attachment program also known as Student Industrial Work Experience Scheme, fulfills part of the requirement in pursuing the Swiss Higher Diploma in Hotel and Restaurant Management.
Language knowledge
English, Hindi, German.
EDUCATION
Swiss School of Hotel and Tourism Management, Chur, Switzerland
Swiss Higher Diploma in Hotel and Restaurant Management, In Dec, 2012.
Course emphasis:
Hotel and Tourism Industry, Food and Beverage Management, Front Office Procedures and Computers. Housekeeping Management, Kitchen and Service Practice. German, Microbiology, English Correspondence, Accounting Hospitality Supervision. Sales and Marketing, Human resources.
Good Shepherd College of Hotel Management, Ooty, Affiliated with Cesar Ritz College, Switzerland: 2009-2010
Our Own High School, Al Warqaa, Dubai, U.A.E, 12th Std C.B.S.E:2006-2008:
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