Krizza Gibaga Gernale

Unit * Jack N Jill Village, Brgy. Pinagsama Phase 1, Taguig City

+63-927******* adgtqw@r.postjobfree.com https://kggernale.gitlab.io/portfolio/ I would like to contribute to your organization as a full-stack web developer, leveraging my ability to develop E-commerce web applications using readily available web frameworks. With my passion for learning, I will be able to take part in empowering your team with my newly found coding expertise. With my fascination with web programming and design as well as my background being a technical support representative, I would like to be a team player in your company with my ability in creating and publishing empowering web content and design, effectively identifying problems using advanced troubleshooting skills. I am also a critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situations with well-developed people skills and willing to participate in a 24/7 on-call rotation. AREAS OF EXPERTISE

Hard Skills

● Frontend: HTML, CSS

● Databases: MySQL, MongoDB

● Scripting Languages: PHP, Javascript

● Frameworks: Laravel, Bootstrap

● SDLC Phases: Development, Test,

Deploy

Soft Skills

● Critical and Analytical Thinker

● Good Communication Skills Written and

Verbal

● Leadership as Subject Matter Expert

● I was a working student

PROFESSIONAL EXPERIENCE

Taskus, Inc Pasay City, PH

Support Advisor (E-commerce Platform) September 18, 2019 - Present

● Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses. Offer needs-based solutions, not pushy sales.

● Doing extra mile by designing their website / customizing theme West Contact Services, Inc, an Alorica Company Pasay City, PH Technical Support Representative March 05, 2015 - March 1, 2019

● Under Direct Supervision provides accurate and timely, technical support services to consumers via telephone, chat and email.

● Resolve support issues of a basic technical nature with varying degrees of priority.

● Addresses incidents within predetermined service levels, requiring the ability to multitask and prioritize.

Alorica Philippines, Inc Makati City, PH

Technical Support Representative October 2013 - January 2015

● Provide thorough support and problem resolution for customers.

● Build and maintain successful relationships with consumers.

● Assist management with scheduling, service protocols, and quality assurance. Philippine Animation Studio Inc. Makati City, PH

Flash Library Artist January 2010 - October 2011

● Assist in the creation of animation storyboards.

● Prepare conceptual layouts for the motion graphic project.

● Participate in brainstorming sessions to share new design perspectives and ideas.

● Coordinate production and timelines of print jobs with team members to meet overall campaign deadlines.

Accomplishments:

● Subject Matter Expert (SME)

● Consistent Top Agent

● Most Reliable Awardee

PROJECT EXPERIENCE

Zuitt Coding Bootcamp Metro Manila, PH

Layas 2019 Jul - Aug

● It is a tour package website designed for users who love to travel the Philippines. It has users who book tours and it has an admin who owns the business.

● It is a dynamic and responsive website

● Multiple CRUD is Operations

● Environment: Linux, MongoDB, PHP, HTML, CSS, JavaScript, Bootstrap, Laravel, Heroku, Passport, PHP Stripe, PHP Mailer

Wagon 2019 July

● It is a car rental website. It has hosts who share their cars. It has users who rent the cars. And the admin who keeps the website safe and secure.

● Multiple CRUD Operations

● Environment: Linux, Apache, MySQL, Laravel, PHP, HTML, CSS, Bootstrap, REST API, Heroku Bead&Petals 2019 June

● A Wedding Website

● A static and responsive website. I applied my content writing skills and designing skills and this website.

● Environment: Linux, Gitlab, SASS, CSS, HTML, Bootstrap EDUCATION

THREE MONTHS INTENSIVE TRAINING COURSE Zuitt Coding Bootcamp, Metro Manila, PH BACHELOR OF SCIENCE IN COMPUTER SCIENCE COLLEGIAN AMA University, Makati City, PH COMPUTER SYSTEM DESIGN AND PROGRAMING AMA Computer Learning Center, Taguig, PH

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