Ashley Elitz

***** * **** **, ********, AZ, *****

623-***-****, adgtnz@r.postjobfree.com

EDUCATION

Bachelor of Science, Tourism Development and Management, School of Community Resources and Development

Convention Sales and Meeting Planning Certificate

Arizona State University, Downtown Phoenix

Graduation Date: May 2019

High School Diploma, Mountain Ridge, Glendale, AZ, and 2015

PROFESSIONAL EXPERIENCE

Front Desk Manager- The Westin Cape Coral at Marina Village, Feb 2020- August 2020

oHandled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

oUtilized interpersonal and communication skills to lead, influence, and encourage others

oEnsured property policies are administered fairly and consistently, disciplinary procedures and documentation

Assistant Front Desk Manager-, JW Marriott Phoenix Desert Ridge, Jan 2019- Feb 2020

oCollaborating within management to lead a team of 8 supervisors and 65 associates and provide continuous feedback to encourage growth and performance.

oHelped manage daily front office/rooms operations of 950 guest rooms

oAmplified guest satisfaction arrival scores within the JW Brand and generated numerous positive GSS comments by meeting and exceeding guest expectations.

oResolve any and all guest opportunities that are encountered during their stay.

Cater Waiter/Bartender, Aventura, Phoenix Convention Center, Jan 2016- Feb 2020

oSet dining tables according to type of event and service standards

oQuickly recorded transactions in MICROS system to deliver prompt service

oMaintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

Office Assistant/Vault Teller, Legends, Ak Chin Pavilion, June 2016- Feb 2020

oBalanced stand sheets to determine overages/shortages

oSet up stands and employee check in to verify counts and proper staffing

oVerified drops, created banks, and balanced the vault at the end of the event

Premium Loft Attendant, Craft Culinary Concepts, Cardinals Stadium, Aug 2017- Feb 2020

oEnsured all food was properly displayed and maintained during events

oVerified all sales are correctly reflect on customer invoices

oCommunicated to guests regarding food and beverage orders and reorders

Cashier, ASU, Tempe Campus, Jan 2016- Feb 2017

oReconstructed accounting records from client’ checks and cash receipts

oGreeted customers and provided excellent customer service

oHandled currency and credit transactions quickly and accurately

SKILLS, AWARDS, ACTIVITIES

Set banquet room for 1000 place settings

Served Hors d’oeuvres to NCAA, Arizona Cardinals, AMA, Etc.

Accommodated guests with special food allergies

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