Customer Service Data

MENHAL ALI IMRANI

Al-Sarooj, Al-Ain, UAE

050-******* / 055-******* ******.****@*****.***

OBJECTIVE

To be part of a progressive company and to be associated in a responsible position in a finance/accounting department or any other related position seeking a challenging opportunity that will enable me to use my financial professional skills and abilities based on my experience.

WORK EXPERIENCE

Finance Officer

Right One Management Consulting, Dubai, UAE Aug 2019 – Present

Managing records and receipts.

Responsible for the preparation of monthly financial results, budget, and completion of the reporting requirements.

Preparing balance sheets.

Processing invoices.

Perform detailed analysis of accounts, prepare month-end reports, and presented findings to top level management.

Key in entries and maintain the company’s general ledger.

Providing customer service to clients.

Prepare and file the necessary annual tax forms according to company and state policies.

Conduct a review of the monthly Business Activity Statements and balance sheet reconciliations

Responsible for monitoring stock levels and performing inventory reconciliations.

Responsible reviewing weekly accounts payable run and their authorization.

Act as coordinator and go-between for corporate office and local brokers in the development of company insurance policies.

Suggest modifications and improvements to existing processes and help in the evaluation of such changes.

Customer Service Representative

Abu Dhabi University, Al-Ain, UAE May 2019 – July 2019

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Data Administrator Clerk

Abu Dhabi University, Al-Ain, UAE May 2018 – Nov 2018

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

Combines data from both systems when account information is incomplete.

Purges files to eliminate duplication of data.

EDUCATION

Bachelor of Business Administration in Finance, Abu-Dhabi University

Al-Ain & Abu-Dhabi July 2019

Major: Finance

Higher Secondary, New Indian Model School, Al-Ain

Al-Ain March 2015

Major: Commerce Stream

TRAINING, AWARDS AND MEMBERSHIPS

Awarded “Student of the Year” for excellent performance, Abu-Dhabi University, 2016

Honored “Overall Excellent Academic Performance”, Abu-Dhabi University, 2016 – 2017

Events & Activities Coordinator of Student Council, Abu-Dhabi University, 2017-2018

Appreciation Certificate- Active member of the Student Council & towards the success of events held, Abu Dhabi University 2017-18

Training Workshop -21st Century Essential Skills- As part of the Second Student Professional Development Program, 2017-18

Training Workshop- Aspiring Leaders- Building Communication Skills - As part of the Second Student Professional Development Program 2017-18

SKILLS

Interpersonal skills: Problem solving skills Effective communication skills Negotiating Listening Decision skills Technical skills Time Management Organization Skills

Computer skills: Microsoft Office Skills Graphic Design Adobe Creative Cloud Adobe Photoshop Customer Service

Languages: Urdu (native language) English (fluent) Arabic (intermediate)

PERSONAL DETAILS

Nationality: Pakistani

Date of Birth: 16/10/1995

Visa Status: Employment Visa (Transferrable)

Place of Birth: Al-Ain, UAE

Passport No.: DW1227192

Marital Status: Single

UAE Driving License: Yes

REFERENCES

Kaleem Abbas Imrani

CEO

Right One Management Consulting

Dubai, UAE

Mob: 052-*******

E-mail: ******@********.***

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